Director of Advising
Description of Work Unit
The Collaborative for Student Achievement reports to both Academic Affairs and Student Affairs and is made up of the following student service units: Advising for Undeclared Students, Health Professions Advising, Community for Excellence Scholar Programs, Key Communities, Orientation and Transition Programs, and Outreach and Support Programs. In all its activities, the Center emphasizes and enhances students’ abilities and assets, and supports the campus priority for a diverse and supportive learning environment. Along with student service units, Collaborative for Student Achievement has four support areas, which include the Welcome Center, budget, human resources, and technology; along with oversight of the Scholastic Standards process and undeclared student computer labs.
There are 47 full time staff, 187 student staff, and one graduate assistant; providing services to a large volume of students (6,400 incoming students, all second year students, 500 students involved in Key Communities, over 11,000 student appointments, 23,000 phone calls, 1,200 appeals and 5,000 Scholastic Standard Letters). The Collaborative for Student Achievement is a complex enterprise overseeing a 4.7-million-dollar operational budget, including student fees, state appropriated, and auxiliary funds; along with stewardship of 1.7 million-dollars for scholarships, scholar programming, and endowments.
The Collaborative for Student Achievement’s mission is empowering students to create and achieve their personal and educational goals. Student Achievement is a dynamic organization that integrates the curricular and co-curricular experiences for students and creates inclusive communities, which positively influence the academic success, retention, and graduation of CSU students.
- Positively impact retention and graduation by providing innovative and intentional programs and services.
- Enhance learning by engaging students in curricular and co-curricular experiences.
- Support successful student transitions to and through the University.
- Provide opportunities for students and staff to create meaningful connections.
- Foster a thriving, healthy, inclusive work environment that encourages growth.
- Promote a welcoming and diverse environment in which students learn about others with backgrounds and experiences different from their own.
The Director of Advising is responsible for the large scale strategic visioning, supervision, administrative and budget oversight, designing programs, and evaluation of Undeclared student advising which averages (approximately 2700 students per year) and Health Profession Advising (25% of incoming freshmen express interest). The Director takes responsibility for building a positive culture around advising, developing and promoting effective advising practices guided by best practices, assessing learning outcomes and institutional data. Additionally, the Director supports unit growth and enrichment that align with the University’s Strategic Plan, diversity goals, Principles of Community, and Student Success Initiatives.
This position directly supervises two full time professional staff including an Associate Director of Undeclared Advising and an Assistant Director of Health Professions and the overall management of fifteen full time staff. The Associate Director supervises ten FTE Academic Success Coordinators, and the Assistant Director supervises three FTE advisers.
Student Achievement has been a leader for advising across campus for decades, reporting to both the VPUA and the VPSA, and is appointed to lead and maintain responsibility for a number of campus-wide programs and initiatives including leadership for campus-wide advisor training activities, advising at orientation programs, and the implementation of student success initiatives that promote student retention and graduation. The director also coordinates University Scholastic Standards and appeals procedures and serves on a wide variety of councils focusing on changes in policies and procedures that best serve undergraduate students.
The Director of Advising reports to the Executive Director of the Collaborative for Student Achievement and works closely with the Vice Provost for Undergraduate Affairs (VPUA) and the Vice President for Student Affairs (VPSA). This is a full-year, full-time Administrative Professional position.
Required Job Qualifications
- Master’s degree required
- Minimum 7 years academic advising experience in a higher education setting with knowledge of advising standards, best practices, and trends
Preferred Job Qualifications
- Knowledge of decision-making processes on a large university campus
- Ability to provide vision and leadership to the University advising community
- Understanding of undergraduate education and undergraduate planning and implementation
- Developed abilities supervising and evaluating staff (through experience and/or training)
- Ability to collaborate and serve in a leadership capacity on campus-wide committees and outside organizations
- Demonstrated ability to plan, coordinate, prioritize, and effectively execute multiple initiatives, programs, and events
- Experience resolving complex issues, proposing and implementing change
- Demonstrated ability to interact effectively with academic and student support leaders
- Demonstrated experience with students from diverse backgrounds, awareness of issues facing students from underrepresented groups, and demonstrated commitment to campus diversity initiatives
- Demonstrated ability to make data-informed decisions or use assessment to guide practices
- Excellent communication skills, including interpersonal communication skills, presentation and writing skills
- Proven ability to utilize technology to promote academic advising
- Affiliation with NACADA, The Global Community for Academic Advising
- Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Job Duty Category Strategic Planning and Administrative Oversight Duty/Responsibility
Strategic Planning and Program Implementation
- Provide oversight, visioning, and management of all aspects of Undeclared and Health Profession Advising, including strategic planning, growth and expansion, evaluation and assessment, campus partnerships, and new initiatives.
- Develop a strategic plan to accomplish each unit’s mission and goals, gather assessment data, implement improvements, develop new programs based on data, and compile a summary report on an annual basis.
- Regularly evaluate the organizational structure and staffing of the units to determine effectiveness, efficiency, clarity in job roles, and opportunity for advancement and professional development among staff.
- Develop partnerships, relationships, and collaborations with academic affairs and student affairs offices and departments across campus in order to provide excellent service to students and promote the mission and goals of the unit.
- Represent the units by meeting with campus partners and administrators to advocate and advance new initiatives and policies in service to students.
- Promote best practices in advising guided by national literature, be informed of pertinent institutional data, and develop learning outcomes.
- Assess advising learning outcomes with data collection from students and other stakeholders. Utilize this data to determine new strategies to enhance services and programs.
Budget Management and Oversight
- Take primary responsibility for each unit’s budget ($547,000/ Undeclared Advising and $215,000/HP Advising) for programs, services, and the dissemination of funding for professional development.
- Oversee the undeclared student tech fee budget in collaboration with the Associate Director of Technology ($160,000, tech fees), and the MCAT preparation course for students planning to apply to Medical School (budget – $49,000).
Percentage Of Time 30 Job Duty Category Supervision and Team Development Duty/Responsibility
Supervision and Team Development:
- Directly supervise, including hiring, training, and evaluating, two full time administrative professional staff including an Associate Director of Undeclared Advising and an Assistant Director of Health Professions. The Associate Director supervises ten FTE Academic Success Coordinators and the Assistant Director supervises three FTE advisers. Overall management responsibility for fifteen full time staff.
- Develop and lead meaningful advisor meetings and retreats in collaboration with the Associate and Assistant Directors, provide professional development opportunities for staff, and engage staff in campus wide involvement.
- Oversee advisor facilitation of the Undeclared Leadership Council
- Develop, interpret, and apply academic and campus policy to advising practices.
- Through research, networking and professional development, expand knowledge of best practices in advising, and develop the means for sharing this knowledge with staff and professional advisors’ networks.
Percentage Of Time 20 Job Duty Category University Wide Leadership Duty/Responsibility
University Wide Leadership:
- Coordinate Student Achievement’s Scholastic Standards responsibilities; serve on the Committee on Scholastic Standards and oversee processes and communication for retroactive withdrawal appeals, academic dismissal appeals, Fresh Start, student notifications and alerts, as well as University withdrawal functions. Consult with VPUA/VPSA on academic policies, including scholastic standards and a wide range of appeals.
- Consult on University Tuition Assessment Appeal procedures, work collaboratively with President’s Office, VPSA, VPUA, Parent and Family Programs, and others who receive such requests, and communicate outcomes to students and families.
- Propose and implement changes to a wide range of policies and procedures affecting undergraduate students.
- Responsible for organizing, facilitating, marketing and evaluating the Campus Advisor Training programs (Advising Foundations) and the University Advising Updates each semester.
- Oversee maintenance of campus web-based advising information (Advising@CSU)
- Oversee First Year and Transfer Ram Orientation advisor training, including developing procedures for major changes, course overrides and general trouble-shooting.
- Serve on VPSA/VPUA ad hoc committees for coordination of student/family complaints. Respond to student and family concerns about academic issues, policies or appeals and help them find resolution.
- Serve on University Committee for Academic Advising, responsible for developing policies and procedures for campus-wide advising.
- Serve on the Vice President for Enrollment and Access Enrollment Council for campus communication, collaboration and problem-solving on access issues or new projects.
- Serve on the Student Achievement Director’s Meeting, coordinating office communication, collaboration and problem-solving.
- Serve on the Admissions Advisory Council and collaborate with the office, including the Transfer Center, on new program initiatives, Visit Days, recruitment and communications to prospective and new students and their families and/or support systems.
- Coordinate the yearly updating of information on the campus-wide University Withdrawal system in collaboration with the Office of Financial Aid and the Registrar’ Office.
- Represent Student Achievement in various campus academic policy discussions, propose and implement improvements to policies and procedures.
Percentage Of Time 30 Job Duty Category Campus Collaborations Duty/Responsibility
- Develop partnerships and collaborations with campus offices for effective facilitation of service to students:
- Work with the Assistant Vice President for Student Success and the ASC network to share information and develop new initiatives.
- Collaborate with the Career Center on programming and services for undeclared students, and additionally, provide a space for a career educator to provide career advising in the undeclared advising unit.
- Liaison with the all Colleges and in particular, departments of competitive majors with entrance requirements.
- Liaison with Student Diversity Programs and Services for effective strategic support and programming.
Percentage Of Time 20
Special Instructions to Applicants
References will not be contacted without prior notification of candidates.
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires)
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