Program Analyst and Liaison, Parking and Transportation Services

Colorado State University
Fort Collins, Colorado, United States
21 Jan 2018
End of advertisement period
18 Feb 2018
Contract Type
Full Time

Description of Work Unit

Parking and Transportation Services provides safe and efficient multi-model access to the campus, and manages parking resources, in a manner that supports campus activities and enhances life in the university community.

Position Summary

The Program Analyst & Liaison provides high level technical programmatic support to the Parking and Transportation Executive Team by creating, coordinating, implementing and facilitating projects and programs to help meet the business objectives for Parking and Transportation Services (PTS). This position researches, analyzes, documents projects/programs, monitors, reports project/program status, tracks/prepares reports on program accomplishments, resolves issues, interprets basic principles, and advises others on technical program issues. This position acts as a departmental primary liaison and has manager and direct oversight of the Parking Services Committee at CSU.

Minimum Qualifications

Four years of progressively responsible general clerical experience of which must have included gathering data and generating reports that were used to impact business decisions, including new initiatives, policy, etc.


Appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Strong attention to detail with the ability to identify trends, discrepancies, and errors in data or information.
  • Ability to take initiative and anticipate needs.
  • Demonstrated communication skills (verbal / written) and the ability to convey information in a clear and concise manner.
  • Demonstrated experience building strong working relationships with internal and external clients/customers.
  • Ability to think outside of the box and solve problems.
  • Demonstrated analytical skills.
  • Advanced knowledge of MS Office programs, specifically Excel, PowerPoint, Outlook, and Word.
  • Demonstrated customer service skills.

Essential Job Duties

Job Duty Category Department Statistics and Analysis Duty/Responsibility

  • Responsible for the on-going compiling of data and preparing reports of findings pertaining to parking and transportation, student and employee participation, observations in trends between parking and transportation, and counts for the various modes of arriving on campus.
  • Statistical information includes, but is not limited to: permit sales, citation counts (issues, paid, write-offs, voids, appealed, outstanding and transfer), vehicle counts, parking inventory, accidents reported, handicap spaces, resident hall counts, Food for Fines (citations paid, citation write-off amounts, and pounds of food received).
  • Responsible for creating and maintaining departmental performance reports for the director, which outline the performance of the various sections of the department.
  • Gather and verify data (from internal and external sources) for internal and external surveys.
  • Complete and return surveys to outside agencies (i.e.: universities, cities, professional organizations) as well as providing a copy to the director.

Percentage Of Time 25% Job Duty Category Parking Liaison Duty/Responsibility

  • Act as the department’s primary liaison for departments requesting help or information from PTS.
  • Work regularly with department’s public relations representative to provide requested information or data.
  • Collaborate with various departments across campus (i.e. Facilities Management, Housing and Dining, Vice President of University Operations, City of Fort Collins) to coordinate action responses to issues, communicate projects ideas or challenges and report the progress of projects.
  • Responsible for providing updated and accurate information to the Public Relations representative for PTS to inform the creation of direct communications (i.e.: renewal letters, printer external materials, etc.), and is directly responsible for communications with clients such as appeal responses and email responses to parking customers.
  • Develop spreadsheets and supporting information to be used in presentations.
  • Conduct presentations to convey knowledge and interpret basic principles, practices, rules, regulations, policies, and other guidelines specific to PTS programs.
  • Serve as point of contact for parking and transportation calls and emails from customers and potential customers related to the parking permits guidelines, eligibility, lot designation, commuter options, benefits, and privileges.
  • Responsible for working with Facilities Management to provide map updates on an ongoing basis.
  • Coordinate with Public Relations representative to share information with campus when appropriate.
  • Resolve problems, answer questions, provide information, and advise others on technical program issues or matters.
  • Develop updated information and statistics for the department’s annual performance report of the parking-related programs of Parking and Transportation Services by applying and interpreting principles and practices of the various parking and transportation programs.
  • Responsible for reviewing the department website regularly to ensure information is accurate and up-to-date.
  • Serve as back up to the Public Relations representative to coordinate and post updates on the department website.

Percentage Of Time 20% Job Duty Category Departmental Outreach/Program Mgr. Duty/Responsibility

  • Function as primary liaison between the work units, staff, and program clientele by interpreting rules, regulations, policies, and other program guidelines.
  • Work with departmental managers, staff, and the Public Relations representative to develop content for programs.
  • Work with university partners such as Housing & Dining Services to support program goals.
  • Arrange and participate in strategic events to promote Parking and Transportation Services programs listed above.
  • Work with Public Relations representative to determine event strategy in relationship with overall PR goals for the department, division, and university.
  • Coordinator for special events including, but not limited to, Food for Fines (Fall / Spring), Ram Orientation, Ram Welcome, employee orientation, and the Housing Fair.
  • Responsible for identifying and assembling information needed for promoting Parking and Transportation Services at events and submitting it to the department’s Public Relations representative for verification, compilation, and production.
  • Assist Public Relations representative with the distribution of event promotion such as posters and table cards to residence and dining halls, Lory Student Center Information Desk, ASCSU, as well as other areas.

Percentage Of Time 20% Job Duty Category Program Manager, Parking Services Committee Duty/Responsibility

  • Responsible for developing the content and then coordinating the distribution presentation material such as charts, PowerPoint slideshows, and corresponding data sets/studies to show PTS revenue and expenses data to constituent groups.
  • Responsible for developing the content and then coordinating the distribution presentation material such as charts, PowerPoint slideshows, and corresponding data sets/studies to show parking and transportation utilization data, permit sales, citation (issuance, warnings, voids, ADA), appeals, etc. to constituent groups.
  • Serve as departmental Parking Services Committee liaison to CSU councils (Administrative Professional Council, Faculty Council, Classified Personnel Council, and Associated Students CSU) to identify which member’s terms are about to expire and request information of new members.
  • Advise the Parking Services Committee Chair and Vice-Chair regarding updates on previous agenda items and new items for committee review.
  • Organize and establish PSC’s schedule and any changes in process to fit within bylaw requirements.
  • Schedule, manage and coordinate logistics: room, catering, transportation, equipment design boards, and easels, laptop, which includes set up for both regular and pre-meetings.
  • Draft agenda based on pre-meetings/discussions. Ensure minutes are taken, transcribed in draft form, reviewed, finalized, and distributed to members with agenda for next meeting.
  • Develop, deliver, and present documentation to the Parking Services Committee and the Vice President of University Operations with final outcomes of committee’s activities.
  • Communicate and update appropriate PTS staff as to information and date which is needed, has been requested, by the Parking Services Committee.

Percentage Of Time 20% Job Duty Category Program Manager, Project Program Plan/Parking Master Plan Duty/Responsibility

  • Serve as a departmental liaison for Parking and Transportation and the university in public presentations, both internal and external to CSU. Explains framework of Parking and Transportation Master Plan for a deeper understanding of mission/process.
  • Responsible for developing the content and then coordinating the distribution of presentation material such as charts, PowerPoint slideshows, and corresponding data sets/studies, working with departmental managers and, when appropriate, the Public Relations representative.
  • Report content of studies to constituent groups for their better understanding of project needs and implications.
  • Respond to general Parking and Transportation Master Plan inquiries from community members such as CSU students and staff in a thoughtful manner to best represent the University.
  • Attend meetings set by City staff to connect PTS/City staff on collaborative projects.
  • Assign PTS staff to action items derived from meetings to ensure project progress.
  • Report status of projects to Director and other PTS Executive staff.
  • Collaborate with Director and Executive Team to create an agenda, determine presenters and presentation materials.
  • Schedule, manage and coordinate logistics: room, catering, transportation, equipment design boards, and easels, laptop, which includes set up for both regular and pre-meetings.
  • Send out agenda and minutes of the previous meeting to attendees and remind them of date and location of the meeting.
  • Make copies of agenda only for the day of the meeting.
  • Draft Agenda and supporting documents based on pre-meetings/discussions.
  • Ensure minutes are taken, transcribed in draft form, reviewed, and finalized, and distributed to member’s with agenda for next meeting.

Percentage Of Time 10% Job Duty Category Office of the Director Duty/Responsibility

  • Gather, analyze and interpret data and explains/summarizes the findings to constituents such as Parking Services Committee (PSC), college liaisons, customers, etc.
  • Document program activities and projects, monitors and reports projects status, tracks and reports on project accomplishments, resolves issues within projects and prepares internal, informational reports.
  • Manage a list of internal projects, deadlines and reporting which is due at regular intervals (annual, semester, quarterly).
  • Prepare executive summaries of studies, federal and/or state regulations, and other data sets and advises Director and other staff of results.
  • Support the Director and Executive Team in preparation and delivery of program services (such as the parking audits, alternative transportation usage audits, game day operations issues and concerns, revenue stats etc.).
  • Serve as one of the departmental liaisons to Parking Services Committee, Office of Vice President for University Operations, Office of the Associate Vice President for Facilities Management, and Office of the President.
  • Track and monitor all travel for the department and compiles an internal annual report for the director.
  • Maintain communication on behalf of the director with PTS units, the VPUO office, CSU campus, and off-campus entities.
  • Assist outside PTS clients, customers, and other entities with requests for information.
  • Manage the Director’s calendar.
  • Prioritize and determine which meetings to schedule and when.
  • Anticipate the needs of the director, and makes decisions accordingly.

Percentage Of Time 5%

Application Details

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.