Associate Director, Customer and Site Services

Mitcham, Australia
05 Jan 2018
End of advertisement period
15 Jan 2018
Contract Type
Fixed Term
Full Time
  • Classification: Senior Manager
  • Salary Range: Attractive Package Available
  • Employment Type: Full-time, Fixed-term (5 years)
  • Position Reports to: Director, Properties, Facilities and Development
  • Please Direct Application Enquiries to: Mr David Banks
  • Closing Date: 9.00 am, Monday 15 January 2018

As part of our strategic plan Making a Difference - The 2025 Agenda, Flinders University has set itself a bold vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

We live in an era of disruptive change and remarkable technological innovation. In order to flourish within this challenging environment, we have transformed our academic structure into six Colleges with a focus on student success and outstanding research. 

Our talented academic teams are supported by customer-centric Professional Services staff, who share our commitment to excellence.

Excited by change and driven by innovation, we invite ambitious and energetic individuals who personify our values of integrity, courage, innovation, excellence and above all, being student centred, to join our dynamic Professional Services teams to assist us in achieving our core mission of changing lives and changing the world.

Position Summary:

The Associate Director, Customer and Site Services is responsible for the Univeristy’s security, parking, property and facilities customer services including determining, leading, developing and implementing strategies, frameworks and standards to strengthen customer service and drive a customer oriented culture across the Properties, Facilities and Development Division.

Generally unguided, and in accordance with the strategic goals and objectives of the University, the position is functionally responsible to the Director, Properties, Facilities and Development Division and plays a pivotal role in ensuring high quality, innovative service experiences for students, professional and academic staff through the provision of seamless, customer focused, efficient and effective support related services.

The Associate Director, Customer and Site Services leads a high performing team in the provision of property customer services, concierge, function and facility services, security and parking to ensure aligment with the strategic and operational requirements of the Division and University. The team includes staff located centrally within Property, Facilities and Development, staff located at key sites and staff working and embedded within Academic College service centres.

Information For Applicants:

To express your interest in a position, you are required to submit an application statement and your resume. The application statement should be no longer than 3 pages and must address the Key Position Capabilities stated in the relevant position description. You are also required to provide two work referees, preferably being your two most recent line managers.