About the job
As a Student Adviser for our newly created UniSA Online Unit, you will be the primary contact for our online students in the provision of learner support services to assist our student’s achieve their learning outcomes. You will use a range of proactive communication strategies to provide personalised assistance to students around enrollment, general study support, individual learner plans, student wellbeing and learner administration.
Skills and Experience
Experience in the delivery of a high quality, responsive and proactive customer engagement and long-term service delivery support is essential, along with a high level of empathy and an ability to comfortably engage with a diverse range of peoples and cultures requiring differing levels of study related support. You will have demonstrated experience working in a high volume customer relationship environment, the ability to work effectively in a collaborative team, and proven skills in building productive working relationships.
Most importantly, you will have a courteous phone manner, exceptional communication skills, and an enthusiasm for encouraging individuals to achieve their goals through online learning.
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.
In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.
Benefits on offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.
We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
Lodging your application
For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Recruitment Central on +618 8302 1700 or via email to firstname.lastname@example.org.
Applications close: 9:00 am Monday 15 January 2018
Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.
- Preview Application Form
In addition to your salary, the University will make employer superannuation contributions of up to 17% of salary on your behalf. The amount of superannuation you are entitled to will depend on the nature of your employment. This can be clarified during the recruitment process. You will also be entitled to annual leave loading. See more benefits of working for UniSA
Before you apply:
Job Applications: Preview the application form before you start your application. Ensure you have the following information for your online application:
- the name and contact details of at least two confidential work-related referees
- a cover letter detailing the reasons for your application and your suitability for the position
- your CV/resume
- your responses to ONLY the selection criteria listed in the online application form.
- Tip – Write criteria in Word first to spell check and word count.
Academic Promotions and PEP: Preview the application form before you start your application. Ensure you have all the information for your online application:
- Please refer to the guidelines for further requirements and information
How to apply:
Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.
For further support contact Recruitment Central on +61 8 8302 1700 or email email@example.com and you will receive a response within one working day.
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