- Application Services, Information Technology
- HEW7: $82,585 - $89,149 plus 17% superannuation
- Full-time, (ongoing) based at Hawthorn Campus
About the job
This position resides within the Application Services Team in the Information Technology department. The Application Services team focuses on integrating systems to support business processes and provide data between the many applications used by the University. Numerous application delivery approaches are taken, with examples of Software as a Service, Platform as a Service, in-house hosted third party systems and in-house developments.
The aim of the Application Services team is to provide seamless integration across these systems to optimise operational efficiency for University staff and provide an excellent student experience. The role is required to establish strong partnerships with stakeholders and colleagues to develop and implement significant improvements for Student Administration, Digital Marketing, Learning, Teaching, Research and Corporate functions.
This role is responsible for working in partnership with stakeholders and colleagues to develop improvements to the numerous applications employed across the University. This involves analysis and definition of business requirements, supporting user testing and business process re-engineering.
This role needs to maintain strong working relationships with other parts of the organisation to ensure effective and complete support of systems. In collaboration with members of the various University business units this position is responsible for driving a high standard of customer service to ensure recognition of, and responsiveness to, the needs of internal and external clients.
Please note that we have 2 Application Analyst positions available within the Student & Research portfolio.
Skills and experience
To be successful in this role you will need to demonstrate the following:
- Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated experience in software incident management and problem management including investigation, resolution and communication.
- A strong customer service orientation with a focus on results and quality of service.
A full list of the selection criteria is available within the position description
To find out more about the extensive benefits offered to Swinburne employees please visit:
How to apply
The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.
We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation.
To start an application click on apply at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.
Swinburne University of Technology is a Child Safe Organisation and as part of this commitment, we require all employees to have a current Working with Children’s Check.
All appointments are subject to a valid Working with Children’s Check, therefore it will be a mandatory requirement to have and maintain a current Working with Children Check.
Please do not email or send paper applications, all applications must be submitted online.
For further information about the position, please contact Grant Fink on email@example.com.
If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).
Position number: TBC
Applications close at 5 pm on Tuesday 16th January 2018