Senior IT Support Officer

Brisbane, Australia
31 Dec 2017
End of advertisement period
14 Jan 2018
Contract Type
Full Time

Information Technology Services

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of focusing on timely outcomes, delivering value, continuously improving and supporting each other. It delivers network, systems and IT infrastructure support to the University, and application development. Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities to manage access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers.

For further information visit our website

The role

In this role, you’ll provide timely and effective advanced level of technical and troubleshooting support for Tier 2 IT service functions for client devices, including desktops, laptops, printers and related devices, for a wide range of clients across the University.

The person

You’ll have a Bachelor Degree with a significant computing component or an equivalent combination of education, experience and training, plus broad general knowledge of computing and networks. Your experience in providing IT support both onsite and via remote assistance and your excellent interpersonal and communication skills will serve you well in this role.

The University of Queensland values diversity and inclusion. Applications are particularly encouraged from Aboriginal and Torres Strait Islander peoples. For further information please contact our Australian Indigenous Employment Coordinator at: 

Applications are also encouraged from women.

This role is a full-time position; however flexible working arrangements may be negotiated.


This is a full-time, continuing appointment at HEW Level 6. The remuneration package will be in the range $74,207.07 - $79,964.50 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $86,822.27 - $93,558.46 p.a.).

Position Description

Download File Senior IT Support Officer PD.pdf


To discuss this role please contact Sean Renner on 3346 6803.

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses. You must have existing unrestricted Australian work rights to apply for this position.

For information on completing the application process click here.

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