Program Manager, Study Abroad
The Program Manager is responsible for all logistical aspects of the Boston University Study Abroad (BUSA) programs assigned to him/her. Under the supervision of the Assistant Director for Enrollment Services, s/he serves as the primary contact and source of information in the Study Abroad office for each program, addressing issues related to specific program features (academics, housing, extracurricular excursions, on-site administration); program-specific prerequisites and application procedures; admissions decisions; pre-departure information and advising; liaising with the site as required. The Program Manager is responsible for informing, advising and retaining BUSA’s applicants.
Key Responsibilities/Essential Job Functions:
- Serves as the primary contact and source of information for assigned portfolio of study abroad programs. Manage admissions processes, including advising, application review, admissions decisions and enrollment retention. Advise students on all aspects of program; conduct individual advising meetings and facilitate program information sessions as needed. Coordinate post-acceptance process: communicate regularly with accepted students, prepare program-specific informational and pre-departure materials, provide detailed immigration requirements and instructions, update handbooks and letters, conduct pre-departure and re-entry programming, assist with program evaluations. Stay current with country-specific visa regulations; provide accurate guidance and assist with visa processing. Maintain, manage and track written communication with program participants.
- Communicate regularly with Assistant Director, Enrollment Services, as well as program sites, about enrollment numbers, publications edits, pre-departure preparations, group flights, application and pre-departure materials. Communicate any student, parent, program or academic issues to Assistant Director, Enrollment services, as well as to Director, Academic Affairs and program site staff as appropriate. Address any disciplinary issues with students prior to their departure and when necessary, rescind admissions decisions based on information provided to BUSA by the office of Judicial Affairs. Advise appropriate staff of any disability issues that accepted students disclose.
- In coordination with senior leadership of BUSA, assist with new program additions and updates to existing program details, policies and procedures. Prepare and update informational, marketing and pre-departure materials accordingly, including BUSA publications and website. Visit program sites, as scheduled.
- Under the direction of senior leadership of BUSA and Global Programs, provide support and assistance in the following kinds of situations: safety and security incidents, medical emergencies, and emotional/mental health issues. Communicate with program participants and site staff as appropriate.
- Maintain familiarity with BUSA’s full portfolio of programs, facilitate general advising sessions, and staff walk-in hours. In coordination with the Associate Director, University Relations, participate in recruiting initiatives including BUSA’s Family Weekend Parent Reception, Fall and Spring Study Abroad Expos, open houses and information sessions for prospective students, class visits, and other events as required. Represent BUSA at study abroad fairs for selected partner universities as assigned; coordinate pre-visit planning, complete recruiting report; and ensure any requisite follow-up.
- Work closely with academic advisors across BU schools and colleges. In some cases, collaborate with advisors on information sessions, admissions decisions, and pre-departure preparations. Provide information to non-BU study abroad advisors as needed.
- Collaborate with Enrollment Services team members on Study Abroad initiatives and projects. Other duties as assigned.
Position requires Bachelors Degree in education or related field; masters degree preferred. Minimum of two to four years of experience in higher education with emphasis on study abroad admissions. Knowledge of a second language and international experience abroad strongly preferred. Excellent Microsoft Office skills and database applications; excellent public speaking, presentation and writing skills are essential, along with managerial, organizational, and administrative skills; high level of self-sufficiency; personal and professional knowledge of international education and BU study abroad programs; knowledge of a second language. Strong interpersonal skills. Must be able to balance competing priorities and manage work cycles that are tied to the admissions calendar and includes intense work times. Occasional travel and irregular hours may be required. Drivers license preferred for occasional off-campus recruiting.
Job Location BOSTON, , United States
Position Type Full-Time/Regular