Manager Commercial Operation

Townsville, Australia
21 Dec 2017
End of advertisement period
19 Jan 2018
Contract Type
Full Time

Position Overview

The Manager Commercial Operations provides independent, high quality advice in relation to various projects, including the review of commercial terms and contracts, funding agreements, tenders, consultancy agreements, deeds, and memoranda of understanding and related activities and project support including those related to the Discovery Rise Project.

The incumbent contributes to relevant planning, policy and projects that impact the University's image and reputation in both the internal and external community, and ensures that the University conducts its commercial and contractual activities in an open, transparent and competitive manner and that negotiations are carried out with a high degree of probity and integrity in order to protect the University’s interests.

The incumbent is responsible for the oversight of the University’s Controlled Entities and other companies, providing specialist high quality administrative advice to the Chair and Boards on a broad range of issues including a full range of company secretarial services, to ensure that they achieve their goals and meet obligations with regards to the Corporations Act and other relevant legislation.

Division of Services and Resources

The Division comprises a number of Directorates and Offices whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

The Division is responsible for overall strategy in relation to: planning, performance and budgeting framework; strategic procurement; financial and human resources; ICT services; business intelligence and statistical reporting; strategic commercial activities, including in relation to the Discovery Rise project and Retail outlets; quality enhancement and policy framework; capital infrastructure planning and maintenance and delivery of capital projects for ICT and the Estate; health and safety management and compliance; provision of campus services including cleaning, grounds maintenance, security and student accommodation.

The Division has a strong customer service ethic and continuous improvement culture. We are receptive to new ideas and ways in which we can enhance our delivery of services for the University.

Organisational Charts

James Cook University

Division of Services and Resources

Principal Accountabilities

The principal accountabilities include but are not limited to:

  1. Utilise technical knowledge to review and provide advice in regard to major projects (in liaison with the Estate Directorate) and commercial agreements, contracts, funding agreements, tenders, consultancy agreements, deeds, and memoranda of understanding (e.g. Discovery Rise Project) to ensure the University's approach is informed by best practice.
  2. Utilise technical knowledge, interpersonal skills and creativity and exercise a high level of responsibility to support commercial decisions and resolve a diversity of issues which arise, or are delegated from the Deputy Vice Chancellor, Services and Resources.
  3. Manage and maintain the business activities, compliance, risk and Health and Safety for JCU Controlled Entities, and a lesser degree of oversight of Non-Controlled Entities and other companies connected to JCU (affiliated entities), utilising independent judgement, sensitivity and confidentiality to ensure all matters arising are dealt with in a timely and professional manner.
  4. Act as Secretary to selected JCU Controlled Entities, including setting agendas, taking minutes, preparing correspondence and relevant information, record keeping, and all work incidental to the role, including providing high level advice to Chairs and Boards as required, ensuring the approach to issues is informed by best practice in regard to the Corporations Act and relevant legislation.
  5. Ensure on-going improvement to precedents, policies, systems and processes, managing and maintaining the content on the website to ensure it is up-to-date, engaging and effectively communicates relevant company information.
  6. Promote a partnership approach within the Division, the wider University community and the Controlled Entities and other companies, by utilising communication, diplomacy and negotiation skills to establish, maintain and foster collaborative working relationships, and establishing a culture of teamwork, transparency and openness with all colleagues.
  7. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  8. Demonstrate a commitment to the University values and Divisional attributes.
  9. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Manager Commercial Operations is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Manager Commercial Operations is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Manager Commercial Operations is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Relevant post graduate qualifications with extensive formal training in contract negotiation and management, strategic procurement, company secretarial services, real property; and/or an extensive and relevant experience gained through any other combination of education, training and/or experience in a multi-disciplined service delivery environment.
  2. Demonstrated ability to develop and implement best practice in commercial contract principles and practices, and the ability to plan, manage and conduct negotiations related to contracts and agreements.
  3. Advanced oral and written communication, particularly the ability to articulate concepts and present complex analysis with clarity and professionalism, with the utmost discretion and confidentiality in all matters.
  4. A strong customer focus with demonstrated facilitation, interpersonal and networking skills, and the ability to establish and maintain effective, collaborative and productive partnerships with a wide range of internal and external stakeholders.
  5. Advanced knowledge and understanding of the statutory and regulatory context in which public sector bodies, such as companies, operate including but not limited to the Corporations Act, ASIC and ACNC, together with an understanding of committee and company processes and how effective decision making supports business outcomes at both the governance and management level.
  6. Proven ability to assimilate information rapidly; conceptualise, develop and review administrative policies and functions and the ability to manage the service expectations of key customers and an understanding of the application of ICT and other technologies to enhance service quality, cost-effectiveness and timely communications.
  7. Demonstrated analytical thinking and sound judgement and a creative, flexible approach to problem-solving and ability to work under pressure to meet tight deadlines with a high level of accuracy and prioritisation to ensure deadlines and targets are met.
  8. Demonstrated competence and computer literacy, with skills in a range of computer programs including Microsoft Office software suite.


  1. Experience in a similar role in a University or other in-house legal placement.
  2. Knowledge of legislation relevant to the higher education sector in Queensland and an understanding of matters affecting this sector.
  3. Have worked within the area of Company law
  4. AICD membership

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