Student Communication Optimization Manager

Wollongong, Australia
21 Dec 2017
End of advertisement period
22 Jan 2018
Contract Type
Full Time


The Student Services Division is responsible for the student lifecycle at UOW, including student recruitment, admissions, fees and scholarships, the delivery and management of student services, academic administration and student systems.

Join the Student Recruitment Unit in its pursuit to grow the quality and volume of domestic and international student enrolments. This position is responsible for the planning, delivery and reporting of student conversion communications for UOW. The post holder will work collaboratively with the academic Faculties and other professional service departments to ensure a student centric approach to communications from initial enquiry through to enrollment.

The role will work alongside the Student Customer Relationship Management (CRM) project team to develop a best in sector approach to prospective and current student communications and achieve positive customer journeys. UOW’s Student CRM is key to meeting these goals and this position ensures that the system’s campaign capabilities are being utilised to its greatest potential and that campaign metrics and outcomes are reported effectively within the organisation.

You will be prompted to respond to the selection criteria as part of the online application process, based on the position description below. You will be able to save your application at any time and submit at a later date if required, you will only be able to do this before the closing date of the position.

For further information about this position, please contact Robert Sim on

Primary Location: Australia-New South Wales-Wollongong
Employee Status: Permanent/Continuing
Schedule: Full-time
Closing Date: 22/01/2018, 8:59:00 PM
Salary Details: Level 8/9: $95,760 - $119,046 + 17% Superannuation
Reference Number: 171219
HR Contact: Hayley Donoghue
Contact Email:

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