The Administrative Assistant (AA) provides clerical and administrative support to the CELOP staff and faculty. The AA is responsible for academic scheduling, allocation of offices and classrooms, and providing front line customer service. The AA reports to the Academic Programs Manager.
Key Responsibilities/Essential Job Functions:
Provides an essential customer service and orientation function for the unit by playing an integral role in the registration and orientation of incoming students and the onboarding of new faculty and staff. Provides customer service at the CELOP front desk.
Under the direction of the Academic Programs Manager and the Associate Director for Academic Programs, serves as Academic Scheduler for CELOP with the Office of the University Registrar. Allocates classrooms to class sections following BU and CELOP policy. Submits and maintains CELOP courses in the University Information System, 25Live, and FileMaker Pro. Assists faculty and students in resolving day-to-day classroom, scheduling, and equipment problems.
Assists the Academic Programs Manager and the Associate Director for Academic Programs with the maintenance of academic data, generation of reports, and other functions related to program review and ensuring CELOP’s programs remains high quality. Assists the Academic Programs Manager with the weekly internal newsletter.
Produces, distributes, collects, and files program documentation such as the monthly faculty payroll report and student certificates. Distributes and monitors office and building keys. Organizes student evaluation of teachers, meetings, placement testing, and other scheduled program events using BU systems and resources.
Bachelors Degree required. Minimum of one to three years of experience working in office environment and customer service. Excellent Microsoft Office skills and database applications. Excellent organizational and administrative skills and a high level of self-sufficiency. Strong interpersonal skills, professional demeanor and the ability to work as part of a team. Must be able to balance competing priorities. Professional knowledge of international education preferred. Experience resolving office equipment issues.
Job Location BOSTON, , United States
Position Type Full-Time/Regular