Assistant Director, Enrollment Services
The Assistant Director, Enrollment Services is responsible for operational aspects of BU Study Abroad admissions and enrollment processes serving 3,000+ students per year. Under the supervision of the Director, Enrollment Services, the Assistant Director monitors and evaluates the admissions process and program-specific pre-departure workflow. This position interacts daily with students, advisors, parents, partner institutions, and program site staff, and must foster strong working relationships with key academic and administrative units on and off campus. The Assistant Director leads a team of six Program Managers within the larger Enrollment Services team.
Key Responsibilities/Essential Job Functions:
Hire, train and supervise work of the Program Managers responsible for student admissions including advising, application review, admissions decisions, program-specific post-acceptance process, set-up, review and editing of program-specific informational materials, forms, visa instructions and handbooks, pre-departure programming. Coordinate sending, collection and reporting of Pre-Departure Evaluations.
Trouble shoot with students, parents and other constituents on issues that need to be elevated, especially as relates to admissions decisions. Act as a back-up when the Director is absent or unavailable, assist when needed in Health and Safety matters (especially in providing data to HSS team).
Oversee deadline extensions, including editing access to BUSA website; coordinate outreach to uncommitted populations and serve as Enrollment Services administrator for Recruitment Solution (TargetX) CRM. Supply enrollment updates to Director, Enrollment Services, represent Enrollment team in Executive meetings in Director’s absence. Provide ad hoc data as requested.
Manage processes for students with judicial sanctions, international students (work with ISSO, provide lists), lists to Housing and Student Travel and Flight Details (main liaison for Advantage Travel and for ES functions of Anvil Travel Registry).
Collaborate with Outreach team to coordinate Program Managers’ involvement with individual marketing plans; coordinate Advisor Roadshow effort
As a member of the Enrollment Services Leadership team, support Director, Enrollment Services in developing, implementing and enforcing Study Abroad enrollment policies, procedures, strategic plans, goals and recommendations. Back-up to Program Managers when their primary back-ups are absent or when position is vacant, and on occasion back-up to other ES Leadership team members.
Bachelors degree required, masters degree preferred. Three to six years of relevant experience required, preferably in a higher education setting. Study Abroad experience a plus. Excellent supervisory skills and ability to lead and motivate a team of professionals. Demonstrated ability for strategic thinking and planning and experience in change management and project management. Experience with various relational database platforms, advanced knowledge of MS Excel or other data tools, ability to learn custom systems quickly and to leverage limited technical resources effectively. Experience in FileMaker Pro development, basic HTML, basic SQL, and web design preferred. Strong analytical, problem solving, written and oral communication skills. Ability to handle sensitive student information with discretion.
Job Location BOSTON, , United States
Position Type Full-Time/Regular