CRANFIELD UNIVERSITY

IT Support Specialist 

Location
Cranfield, Bedford
Posted
05 Dec 2017
End of advertisement period
12 Jan 2018
Contract Type
Permanent
Hours
Full Time

IT Support Specialist  

Organisation   Cranfield University
School/Department   Information Services
Based at   Shrivenham, Oxfordshire - Cranfield Defence and Security 
Hours of work   37 per week
Contract type   Permanent
Salary   £23,837 to £27,304 per annum with additional performance related pay up to £34,128 per annum
Apply by    12/01/2018


Information Services is a professional service unit that works in partnership with all University functions to ensure that it meets the IT needs of staff, learners and researchers.

We are now seeking an IT specialist with good customer skills to support University staff and students at our Shrivenham campus, providing second line technical support in a complex, distributed and rapidly changing IT environment. 

The role will require investigation, diagnosis and resolution of IT-related issues, and all work needs to be undertaken in a timely manner in line with published service levels. 

You will have detailed knowledge of supporting PCs, laptops and other mobile devices, printers, network and video conferencing/multimedia services, with a proven track record of solving issues in a modern enterprise environment.  You will also have comprehensive knowledge of the work practices, processes and procedures relevant to best practice IT service management (i.e. desktop management system, call management system, asset management, and print management).

You will be educated to at least HND level or have equivalent work experience in a relevant role.  An ITIL Qualification is desirable.