First Line Support Assistant

Greenwich, London (Greater) (GB)
04 Dec 2017
End of advertisement period
11 Dec 2017
Contract Type
Part Time

First Line Support Assistant (Part-time -Two posts) 

Service Delivery
Location:   Greenwich 
Salary:   £16,289 to £18,940 plus £4623 London weighting per annum pro rata 
Part Time Hours:   20 hours per week. Core hours will be 4 weekday evenings from 5pm-9pm and 1 weekend shift from 3pm-7pm.
Contract Type:   Permanent 
Closing Date:   Monday 11 December 2017
Interview Date:   To be confirmed 
Reference:   1625

Information & Library Services (ILS) is seeking to appoint two part time First Line Support Assistants, responsible for providing IT and audio-visual support within computer labs, libraries and teaching spaces. You will also provide students with support for general IT, account administration and other IT & Library services. 

The core hours for this role will be 4 evenings a week from 5pm – 9pm and one 3pm – 7pm shift over the weekend. 

Experience supporting, Microsoft Office (preferably at version 2013 or later) is required, along with sound experience supporting users in both Windows (currently Windows 7 and 10) and MAC operating environments under Active Directory.

This is an exciting opportunity to become part of a flexible and dynamic First Line Support team 

You must exhibit a clear, proficient customer focus, work in a calm and understanding manner, inspire confidence in users and be an excellent communicator.

Should you have any queries please contact the HR Recruitment Team on 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Further details: 

We aim to be an equal opportunities employer and welcome applications from all sections of the community.   

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