Retention and Success Officer

Greenwich (GB)
£22,876 to £25,728
30 Nov 2017
End of advertisement period
12 Dec 2017
Contract Type
Full Time

Retention and Success Officer

Faculty of Engineering & Science

Location:   Greenwich, Avery Hill and Medway
Salary:      £22,876 to £25,728 
Contract Type:   Permanent 
Closing Date:    Tuesday 12 December 2017
Interview Date:   To be confirmed 
Reference:   1611-E 

We are one of largest Universities in the UK with over 22,000 students. The university’s teaching provision focuses on a wide range of subjects including architecture, business, computing, education, engineering, humanities, maritime studies, natural sciences, pharmacy and social sciences. We have a strong research focus and well-established links to the scientific community. 

We are located on three campuses: Greenwich (in the grounds of the Old Royal Naval College); Avery Hill, South East London; and Medway, Kent.
The role is within the Faculty of Engineering and Science at Medway ( The campus not only boasts the spacious tranquility of the Medway area but is also close to London with high speed train links from Chatham or Gillingham. The campus is also shared with two other Universities who share the library and a social hub for both staff and students.

There will occasionally be a need to travel for meetings and events at the main campus in Greenwich and our other campus at Avery Hill. A university bus service is provided between the campuses.

We care passionately about our students and work hard to ensure their success at our institution.

Working collaboratively with our student experience and teaching and learning teams this role is pivotal in ensuring the retention and success of our student population. There is a retention officer in each of the Faculties. As one of the officers your main tasks will be to work with colleagues to improve student retention and to proactively monitor and report on retention trends.

To succeed in the role you will need to be highly organised, a good team worker and able to use your own initiative. Using your well-honed analytical skills you will examine attendance data on a daily basis and provide timely information to a range of contacts including personal tutors, academics and professional staff.

Evidence of excellent interpersonal skills will be required as you will be liaising with students, parents, guardians and student representatives.

Further details:   

We aim to be an equal opportunities employer and welcome applications from all sections of the community.