Assistant Director, Operations
The Assistant Director, Operations is part of the Global Support structure within Global Programs. The position provides support to BU faculty, staff and students conducting educational, research, service, or professional services abroad. Directly reporting to the Managing Director, Operations, and working closely with other members of Global Programs, the Assistant Director provides guidance to faculty and departments in understanding University protocols and procedures as well as operational best practices for international projects. This includes but is not limited to assessing operational risks and mitigation plans when doing business abroad, forging connections with subject matter experts on campus and abroad in a variety of areas, representing central administration positions, and ensuring the successful implementation of an approved project. The Assistant Director develops and enhances tools and training programs to guide Global Programs’ departments; including providing the tools they need to ensure compliance with regulations affecting their international projects.
Key Responsibilities/Essential Job Functions:
- Assists the Managing Director, Operations and the Global Programs leadership in daily administrative functions including project support and carries out the Managing Director’s operational responsibilities when absent.
- Assesses international project operational needs and risks, working closely with operations units across campus such as Office of the General Counsel, Financial Affairs, Human Resources, Risk Management, Sponsored Programs, Information Services & Technology, Sourcing and Procurement, Research Compliance.
- Informs clients of international project approval requirements and provides guidance in the development of their international projects through implementation phase if approved, forging connections to appropriate administrative offices or other resources as needed.
- Conducts initial review of and provides appropriate direction for operational elements within international project proposals submitted through Provost Office or Sponsored Programs Office approval mechanisms.
- Develops and continuously improves tools to guide academic units in the development and assessment of international projects, such as international project planning guides and checklists, as well as ensuring that University objectives are met.
- Assists the Managing Director, Operations and others colleagues in Global Programs, particularly Study Abroad and Finance and Administration, with compliance related tasks and projects.
- Executes and enhances the University’s compliance program for monitoring and meeting regulatory requirements in over 17 countries, working with academic and central administration units, including the Office of the General Counsel, Financial Affairs, Human Resources, Risk Management, Sponsored Programs, Information Services & Technology, University leadership, and others as appropriate.
- Ensures accurate tracking and compliance with University legal registration, corporate and tax filings, and institutional agreements for sites, and coordinating with staff in Boston and on site to ensure compliance with other third party contracts, facilities, and health and safety regulations.
- Works with units within Global Programs and other teams to assess operational risks, and identifies and implements strategies to mitigate those risks.
- Collaborates with the Global Programs Operations team and other members in Global Programs on operations’ best practices, policies and procedures as well as training needs.
- Stays abreast of site regulation changes that affect BU registered operations abroad.
- Stays abreast of global operations best practices and evaluates BU best practices, making suggestions for change or improvements as needed.
- Develops and implements training on global operations best practices, communicates best practices to community.
- Updates Global Programs website on global operations best practices and tools regularly as needed, reviewing all relevant sections of the site annually.
Bachelor's degree required, master's degree preferred. Five to seven years of progressive professional experience in operations management, including substantial work with international research or educational programs. Exceptional critical thinking and data analysis skills, detail orientation, and the ability to synthesize complex and conflicting information. Demonstrated ability to assess and articulate operational practices, risks, gaps, and potential improvements. Excellent written and oral communication and presentation skills. Extensive experience with Microsoft Suite including Office 365, SharePoint, Excel, PowerPoint, PowerBi, Visio, and Word. Foreign language proficiency a plus.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular