Client Support Specialist

Boston University
Boston, Massachusetts, United States
20 Nov 2017
End of advertisement period
19 Dec 2017
Contract Type
Full Time

Job Description


As a member of Boston University Medical Campus Information Technology, the Client Support Specialist will focus primarily on Service Desk intake and resolving client support issues via phone or by remote technologies, at the first and second technical levels. The Client Support Specialist will answer questions and provide technical help to faculty, staff, and students who use MicrosoftWindows- and Macintosh OS-based computers, In addition the Client Support Specialist will support a wide variety of personal computing applications, University networked applications and resources.

As scheduling permits, the Client Support Specialist will also work with other IT groups on testing and projects.

Provided the basics of Service Desk coverage are maintained, the position provides the opportunity to develop technical skills and to learn to resolve more complex problems over time.

Required Skills

1-3 years of experience and Bachelor's degree required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location Boston, Massachusetts, United States

Position Type Full-Time/Regular