UNIVERSITY OF NOTTINGHAM NINGBO CHINA

IT Services Campus Support Specialist

Location
Ningbo, China
Posted
15 Nov 2017
End of advertisement period
13 Dec 2017
Contract Type
Permanent
Hours
Full Time

Closing Date: Open till filled

Contract Status: Full-time

Vacancy: 1

Salary & Benefits: RMB139,000 to RMB197,000 per annum before all deductions, depending on qualifications and experience

Working Location: Ningbo

Qualifications

Essential

  • Formal degree/professional qualification in a relevant subject;
  • Certified IT professional qualification;
  • Excellent oral and written communication skills;
  • Technical skills including:
  • Troubleshooting and diagnostic skills
  • Windows desktop operating system support and deployment
  • Desktop imaging and configuration
  • Application installation/configuration
  • Advanced knowledge of PC Hardware configurations
  • Office productivity applications
  • Email and messaging technologies
  • Anti-virus technologies
  • Basic networking principles
  • Other related IT hardware (printers, scanners etc.)
  • Proven evidence of desk side support and customer liaison to high standards of customer service in an environment supporting Windows based PCs
  • A proven track record of troubleshooting and problem resolution skills in a workplace environment
  • Experience of working both within a team environment and independently, and whilst under pressure to deliver solutions
  • Experience of delivering end user training
  • Formal degree/professional qualification in a relevant subject
  • Certified IT professional qualification
  • A broad interest in IT and technology
  • A broad interest in AV technologies
  • Confident, professional and a polite manner when dealing with customers
  • Excellent communication and liaison skills with the confidence to work under pressure and make decisions
  • Ability to work independently or as part of a team
  • Accuracy and attention to detail
  • Willingness to work flexibly and to provide some out of hours support

Desirable

  • Degree level qualification;
  • Industry qualifications such as: MCTS, MTA, Comptia A+ITIL foundation;
  • Technologies including: App-V, SCCM, Active Directory, Other operating systems and devices including Macintosh and MacOS, iOS, Android, Linux, Smartphones and tablets;
  • Windows Server;
  • Database technologies;
  • AV and Learning Technologies and associated products;
  • Giving presentations;
  • ITIL Principles;
  • IT Security principles and Data Protection;
  • Experience of supporting AV technologies including video conferencing and presentation systems.

Main Duties and Responsibilities

  • Providing guidance and resolutions to IT and AV demand, predominantly from the identified primary location. Providing a customer focused service primarily to the schools within support zones;
  • Responding to On-site support requests through the IS call management system (currently SupportWorks);
  • Installation and configuration of PC equipment;
  • Proactive maintenance and support of AV equipment and facilities;
  • Day to day support for all IT devices, including the diagnosing and reporting of hardware faults to external suppliers;
  • Providing support to 2nd and 3rd line IT support teams;
  • Providing on-site support to school specific and University wide systems;
  • Providing training and mentoring to colleagues and customers in person on IT and AV technologies;
  • Creating, maintaining and providing documentation for use by colleagues, technical staff and end customers;
  • User account administration;
  • Diagnosing and reporting hardware faults to 3rd party suppliers and their support teams;
  • Supporting the AV and PC Rolling Refurbishment schedules, with active participation in these replacement projects;
  • Ensuring accurate completion of documentation, records and reports (e.g. Support works, inventory) to ensure quality information provision;
  • Maintaining IT inventories and provide feedback to inform budget and purchasing decisions;
  • Being responsible for the disposal of obsolete equipment in accordance with University policy;
  • Providing feedback to line manager and the Schools based within the building to continuously assess/monitor the impact of the services provided by the IT Support Team;
  • Collaborating with IT Services colleagues to ensure best practise;
  • Providing and supporting appropriate IT solutions that understand and meet the requirements of the University‚Äôs diverse community, with heightened emphasis on research;
  • Working closely with colleagues to provide specialised support, guidance and tailored IT skills training, using IS best practice as the basis;
  • Liaising with and discuss current issues with other IT Support teams to ensure and share best practice and to contribute to workload planning;
  • Regular team meetings at team to discuss current IT issues and their resolution;
  • Assisting other IT Support staff and providing cover when necessary to ensure a consistent quality of service for the whole University;
  • Project support, continual development and improvement of operational services;
  • Direct and active contribution to the delivery of priority projects in IT Services;
  • Direct and active contribution to continual development and improvement of operational services;
  • Direct and active promotion of University IT and AV services including;
  • Data management, ensuring the safeguarding of intellectual property and business critical information;
  • Advice on hardware and software purchasing;
  • IT Security best practice and compliance;
  • Software licensing advice and adherence;
  • 5.Effective use of teaching rooms and learning technologies;
  • Developing technical and interpersonal skills with emphasis in an agreed area of expertise, focusing at times on skills appropriate to University initiatives;
  • Maintaining a broad knowledge of new developments in the rapidly changing discipline of IT and AV technologies through personal study and experimentation.
  • Any other duties as appropriate to the role and level including out of hours on-call support where necessary.

This job description may be subject to revision following discussion with the person appointed and forms part of the contract of employment

How to Apply

Please send job application with the following documents before the closing date:

  1. UNNC Application Form (please download from here); http://www.nottingham.edu.cn/en/about/documents/applicationform.doc
  2. Cover Letter;
  3. CV.

Please kindly note that all documents should be completed in English and in Word/ PDF format.

Late or incomplete application will not be considered to be shortlisted.

Please send application and enquiries to job@nottingham.edu.cn