Patient Coodinator, School of Dental Medicine Pediatric Dentistry
Responsible to support the Pediatric Residency Program by making and cancelling patient appointments at BMC and GSDM, referring patients between clinics, communicating with the GSDM patient coordinator on a daily basis for matters related to referrals and scheduling, coordinating the Operating Room schedule for the pediatric dental department, blocking resident provider schedules, follow-up with insurance companies on eligibility, confirm appointments and maintain a wait list, a recall list, and a cancellation list to back fill patients if there is a cancellation or opening. This also includes collecting a payment at time of service and reconciling the cash/credit that was collected at the end of each day.
Understand dental procedures and operations. Coordinates all aspects of patient care by: Requesting or pulling patient charts from EPIC and SALUD, maintaining system for conducting patient check in protocols, updating patient demographics and insurance information. Printing out necessary sign in sheets. Maintaining accurate patient record with correct student/covering information.
Provide good, quality customer service by: Warmly greeting and helping all patient and students and directing them to appropriate services, source. Coordinates the day to day Clinical Operations of the pediatric clinic by: Making student and or patient appointments, recording cancellation, update patient changes using computer software. Attending monthly meetings with the department manager and attendings. Maintaining Clinic Appointment scheduler to ensure accuracy with correct faculty and chairs for daily booking.
Assigns operatories/bays to students. Support GSDM Business Operations by: Referring patients between clinics, communicating with Patient Coordinator at GSDM on a daily basis for matters related to scheduling, coordinating the operating room (OR) schedule and communications with clinicians and patients, collecting fees and monies, entering financial data into system, close session/appointments, and verifies all faculty and patient signatures. Print out treatment plans for student/faculty signatures. Perform Daily Cash out protocols. Acts as telephone receptionist by: screening messages and checking voicemail messages; transferring patients to appropriate departments if with contact sometimes of difficult nature. needed, answering questions within context of policies and procedures
Must have high school diploma or equivalent. Vocational, Tech or associates degree highly desired but not required. Must have previous experience working in customer service dealing with the public in person and via telephone, at least 1-2 years of previous work experience Prior experience working in the medical field is preferable Must have strong communication skills both written and verbal. Must be comfortable working in a system driven environment. Must be comfortable working independently and in a team setting
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
BOSTON, Massachusetts, United States