Senior CRM Analyst and Application Administrator

Location
Mawson Lakes, Australia
Posted
13 Nov 2017
End of advertisement period
04 Dec 2017
Ref
RES_0917_P_E
Contract Type
Permanent
Hours
Full Time

About the job

As the Senior Customer Relationship Management Analyst & Application Administrator, you will manage and actively participate in all stages of the system implementation lifecycle. You will work collaboratively with business groups across the University to identify and analyse business processes and user requirements and negotiate deliverables and timeframes.

In this role, you will also provide CRM system leadership to a team of analysts, subject matter experts and other staff where appropriate, in the development and support of the University’s information systems environment.

Skills and Experience 

You will have a relevant tertiary qualification in information technology or a related field or equivalent knowledge and skills to be eligible for this role. To be successful in this role, you will have significant experience leading the business analysis and application administration aspects of substantial implementations or upgrades of complex ICT solutions, with an emphasis on enterprise-wide CRM solutions and/or Enterprise Resource Plan systems.

You will also have demonstrated experience contributing to software and system development / implementation lifecycles and the development of user requirements, business process models, data dictionaries and user acceptance testing. Having experience coaching and mentoring staff would be an added advantage for you to be effective in this role. 

A University of Enterprise 

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.

We offer a competitive remuneration package that includes generous superannuation contributions of up to 17%, and we have a family friendly approach to ensure you enjoy a healthy work/life balance.

Lodging your application

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Amruta Das, Recruitment Consultant, Recruitment Central on +618 8302 1700 or via email to recruitment@unisa.edu.au.

Applications close: 9.00am Monday 4 December 2017

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions of up to 17% of salary on your behalf. The amount of superannuation you are entitled to will depend on the nature of your employment. This can be clarified during the recruitment process. You will also be entitled to annual leave loading. See more benefits of working for UniSA

Before you apply:

Job Applications: Preview the application form before you start your application. Ensure you have the following information for your online application:

  • the name and contact details of at least two confidential work-related referees
  • a cover letter detailing the reasons for your application and your suitability for the position
  • your CV/resume
  • your responses to ONLY the selection criteria listed in the online application form.
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Academic Promotions and PEP: Preview the application form before you start your application. Ensure you have all the information for your online application:

  • Please refer to the guidelines for further requirements and information

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs . For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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