Student Services Manager

Sydney, Australia
12 Nov 2017
End of advertisement period
26 Nov 2017
Contract Type
Fixed Term
Full Time
  • An excellent opportunity to join the Macquarie University International College (MUIC)
  • Lead a high-performance team
  • Full-time, 2 years fixed term

Macquarie is the university of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia's first female vice-chancellor.

At Macquarie you'll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by a beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.

Macquarie University International College is part of the DVC (Academic) portfolio. It provides students with an alternate pathway to a number of the University’s undergraduate degree offerings. Students can complete enabling studies which prepare them to enter the first year of selected degree programs. There are two enabling offerings: the Standard Foundation Program and the Intensive Program.

Alternately students can complete one of four Diploma programs in either Accounting, Commerce and Business Administration; Engineering; Information Technology; or Media and Communication. Successful completion of the Diploma enables students to enter the second year of selected undergraduate degree programs.

The Student Administration and Services Team provide expert program advice, timely resolution of complex student matters and quality student administration service to students of the College.  The team also plans and manages the student engagement program.

Join us and start seeing the world in a different light. 

The Role 

We are looking for an enthusiastic and energetic Manager to join the MUIC Student Administration and Services Team.

The successful candidate will be responsible for managing the College’s delivery of student administration and services, and will play a key role in establishing and developing the student experience for the College.  Reporting to the Associate Director, Administration & Student Services, this role will build strong relationships with key stakeholders across the University, and manage and develop the Student Administration and Services team.

You will be looking for a new and exciting opportunity to work in a fast paced, rapidly changing environment where you will drive not only the delivery of a student administration and services, but also its continuous improvement. You will have a strong focus on delivering an exceptional student experience and customer service with highly developed analytical and problem solving skills.

Selection Criteria

To be considered for this position, please apply online with your CV and cover letter (1-2 pages) addressing the selection criteria below:

  • Experience developing, implementing and improving student administration processes and systems within higher education;
  • Demonstrated development, interpretation and application of policies and procedures;
  • Managing and developing a high performance team, including during organisational or operational change;
  • Demonstrated skill and experience in managing complex student service and wellbeing problems;
  • Demonstrates strong commitment, skills and experience in delivering exceptional customer service in a culturally diverse environment.

For further information regarding this role please view the position description below.

Salary Package:  From $99,218 to $110,402 p.a. (Level 8), plus 17% employer's superannuation and annual leave loading

Appointment Type: Full-time, fixed term for 2 years

Enquiries: Noni Przybylski, Associate Director, Administration and Student Services on

Applications Close:  Sunday 26 November 2017 at 11.55pm

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.

Applications must be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system.

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