Service Desk Analyst

London, United Kingdom
12 Nov 2017
End of advertisement period
26 Nov 2017
Contract Type
Full Time

Salary: 18,000 - £22,000 per annum, depending on experience
Status: Permanent, Full Time
Location: Based at our Greenwich or Greenford Campus with flexibility to work across all sites
Application deadline: 26 November 2017

About the role

We are seeking an experienced and passionate Service Desk Analyst to join our IT team providing first line support to our students and staff. As the successful candidate you will join a team of eight first and second line analysts. The role will primarily be based in Greenford with the expectation to work at our other sites in Greenwich and London Bridge as well.

To be successful in this role you will need to be a customer focused individual with excellent customer service skills and great communication. We expect you to have technical skills gained from experience of supporting business users at all levels of seniority and experience using desktop and mobile operating systems. We are also seeking someone with excellent organisation skills, who can work under pressure and has an enthusiasm for delivering high quality service.

How to apply

To express your interest in this position, view the Job description and submit your CV and Covering Letter to quoting Service Desk Analyst in the subject line.

Applicants should include a completed a full CV and a Covering Letter addressing the selection criteria under the knowledge, skill and experience requirements section of the Job description.

GSM London is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note you must have the Right to Work in the UK (without Employer sponsorship) to be considered for this role. GSM London has the right to remove this advert early at their discretion. Due to the volume of applications, only successful candidates will be contacted for an interview.

Job Description

About GSM London

GSM London is an independent higher education provider that has been delivering degree-level education for over 40 years. We have campuses in Greenwich and Greenford and a study centre at London Bridge. Our partnership with Plymouth University means that our students receive a final qualification/degree awarded by one of the UK’s top modern universities.

GSM London is genuinely inclusive, helping our diverse student body realise their aspirations whatever their situation or background. We encourage them to have bold dreams and we focus on employability from day one. We currently have around 7,000 students studying for a range of business-related degrees.

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