Academic Advisor

Colorado State University
Fort Collins, Colorado
10 Nov 2017
End of advertisement period
27 Nov 2017
Contract Type
Fixed Term
Full Time

Academic Advisor Research Professional 

No Posting Number 201700895AP

Admin Professional/ Research Professional Number of Vacancies Work Hours/Week 40 Proposed Annual Salary Range $50,000 - $53,000 Desired Start Date Position End Date (if temporary) Open Posting Date Open Until Filled Yes To ensure full consideration, applications must be received by 11:59pm (MT) on 11/27/2017

Description of Work Unit

For more than 50 years, CSU Online, an enterprise unit formally named the Division of Continuing Education, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. Housed in the Office of Engagement, which reports directly to the university president, CSU Online provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU’s online students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Online offers more than 40 degrees, online and at a distance, as well as hundreds of credit and noncredit courses and dozens of certificate programs, digital badge programs, and MOOCs.

CSU Online is a center of innovation at the university, supporting not only the development of online and distance courses and programs but also the enhancement of campus instruction. It enjoys strong partnerships with the Office of the Provost, the Colleges, the Graduate School, the Division of Student Affairs, and key instructional groups within the university, including the Institute for Learning and Teaching and the University Distinguished Teaching Scholars. CSU Online is actively engaged in projects intended to improve teaching effectiveness and educational access and affordability across the university, including initiatives in areas such as open educational resources, open-access publishing, virtual and augmented reality, active and technology-enhanced teaching and learning, and learning analytics.

CSU Online has a staff of about 70 professionals. Key teams include Program Development and Management, Marketing and Communications, Student Success and Engagement, Finance, Learning Technologies, and Research and Analytics. CSU Online collaborates closely with the colleges, departments, and divisions across the university, with other universities in the CSU System, and with government, business, non-profit organizations as well as other educational institutions in the Rocky Mountain region. CSU Online is a vibrant and growing organization with significant potential for continued growth.

Position Summary 

The Academic Advisor position within the Student Success and Engagement Team of CSU Online is a full-time twelve month Administrative Professional position dedicated to serving degree and certificate admitted students within CSU Online. The Academic Advisor plays a supportive role in strengthening CSU Online efforts to provide quality advising and promote online student success. This position supports an innovative and holistic approach to providing students with the assistance, guidance and resources necessary to be successful. The primary functions of the Academic Advisor are to foster successful transition to the university and online environment for students in their initial semester, promote exploration of majors to ensure students’ choice of appropriate major, and use of action plans to promote timely persistence and graduation.

Required Job Qualifications

  • Master’s degree from an accredited institution in the area of Higher Education Leadership, Student Affairs Administration, Management, Business or a related field.
  • At least three years of experience in higher education working directly with students as an academic advisor in a higher education setting.
  • Demonstrated experience with adult, non-traditional or online student audiences including advising, teaching and working with students as they progress through admission, enrollment, or degree-completion processes.

Preferred Job Qualifications

  • Five years or more experience in higher education working directly with students in an advisory/student service capacity.
  • One year or more of experience working directly with online students in a higher education environment.
  • Experience using customer relationship management (CRM) systems such as Salesforce or Microsoft CRM within a higher education environment.
  • Experience with university student information systems and course management systems such as Banner (SunGard systems).
  • Strong analytical skills demonstrated through use of digital information to track data and extract meaning.
  • Experience using technology to create a personal connection with students or customers at a distance to assist in solving problems, maintain relationships and motivate students to take action.
  • Demonstrated ability to do detailed work, prioritize multiple tasks, and meet deadlines.
  • Excellent communication skills, both written and verbal, including demonstrated ability to guide new and continuing students through advising processes while utilizing professional expertise in contemporary advising and student success theories.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Advising Duty/Responsibility

• Awareness of current departmental requirements necessary for undergraduate online students to earn their bachelor’s degree.
• Advise current and prospective online degree students.
• Provide support for students going through transitions, degree selection and progress to graduation.
• Provide comprehensive advising to new students and develop a continuous advising relationship with students through graduation
• Provide attention to students struggling to adjust to demands of online courses and learning environment.
• Work with FERPA Guidelines to uphold student’s privacy.
• Work with students to develop an academic plan.
• Proactive outreach and tracking.
• Attention to data and patterns of success / difficulty.
• Participate in the development and implementation of a comprehensive assessment plan for advising services.
• Develop connection to campus resources and opportunities.
• Participate in strategic interventions, local and across campus.
• Assist current students and prospective students to understand degree curriculum and transfer of previously earned credits.
• Develop familiarity with issues certain populations of students may face (non-traditional students, students of color, first generation college students, returning athletes) and incorporate this perspective into developmental advising approaches.
• Treat each student as an individual, understanding that each student’s path to degree attainment may be different.
• Assist students on academic probation to improve GPA and overcome academic difficulties.
• Contribute to ongoing development of CSU Online first year seminar, improving course materials, and analyzing student data.
• Process documents related to graduation, overrides, exceptions, appeals, and other advising related issues.

Percentage Of Time 45 Job Duty Category Special Population Advising and Retention Duty/Responsibility

• Special populations of students include but are not limited to: Students reported at risk through early warning / alert status, students returning to CSU Online through the Stop out / outreach strategy initiative,
online students in need of tutoring assistance, returning student athletes,
and students enrolled in open entry courses.
• Advise and retain specific populations of online students considered to be at risk of graduation.
• Monitor student academic progress, communicating with each student on an as needed personalized basis; intervene as necessary to assist those students having difficulty and complete reports on their academic status.
• Serve as the student’s advocate in resolving matters of academic difficulty, misunderstanding or confusion.
• Educate students (e.g., through workshops and one-on-one coaching) to prioritize their academic work, develop a clear vision of their goals, recognize connections between their daily activities and long-term goals, and apply these strategies to overcome barriers to academic success.
• Mentors students about policies and procedures of the university.
• Schedule benchmarks for the student to successfully master program concepts, knowledge and skills. Benchmarks for educational goals.
• Assists students with goal clarification, developing an academic completion plan for each semester, and interpreting college policies and procedures.
• Contact students regularly to discuss goal setting and enhancing time management, study skills, self-advocacy, academic success strategies, available campus support resources, and broader topics holistically impacting the student (e.g., financial concerns, caregiving responsibilities, and learning what questions to ask to allow the student to successfully learn to navigate a university system).

Percentage Of Time 20 Job Duty Category Analyze Duty/Responsibility

• Gather and compile enrollment data and other metrics to assist with measurement and analysis of current programs, services and/or curriculums.
• Maintain tracking systems of student contact and classifications for reporting, analysis and recommendation purposes: Enrollment tracking, Academic progress (grades), drops, withdrawals, Matriculation status – active, leave of absence, changes, etc., and Exit interviews.
• Participate in assessment of advising services.
• Utilize information provided by other assessments to best meet individual student needs.

Percentage Of Time 10 Job Duty Category Collaborate Duty/Responsibility

• Develop and utilize advising best practices that combine department level knowledge and campus wide perspective.
• Actively participate in the Academic Support Coordinator Network, including sharing of best practices.
• Participate in campus-wide intervention strategies
• Develop and maintain detailed knowledge of and referral to campus resources and opportunities.

Percentage Of Time 20 Job Duty Category Professional Development Duty/Responsibility

• Actively pursue professional development and training opportunities to remain aware of trends in student success and advising theory and practice, and participate in team training and activities;
• Explore opportunities to create business process improvements while maintaining excellent customer service, integrity of data and work standards for the academic advising team.
• Provide professional development opportunities for our campus partners.
• Present at conferences and/or workshops as appropriate.

Percentage Of Time 5 Application Details

Special Instructions to Applicants

References will not be contacted without prior notification of candidates.

Conditions of Employment Pre-employment Criminal Background Check (required for new hires) Search Contact Renee Macey EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

References Requested

Minimum Requested 3 Maximum Requested 3 Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Do you have a Master’s degree from an accredited institution in the area of Higher Education Leadership, Student Affairs Administration, Management, Business or a related field?
    • Yes
    • No
  2. Do you have at least three years of experience in higher education working directly with students as an academic advisor in a higher education setting?
    • Yes
    • No

Applicant Documents Required Documents

  1. Resume
  2. Cover Letter

Optional Documents