Network Operations Engineer

Boston University
Boston, Massachusetts, United States
09 Nov 2017
End of advertisement period
09 Dec 2017
Contract Type
Fixed Term
Full Time

Tracking Code 9110/K0917

Job Description 

Network Operations Engineers (NOEs) are responsible for the day-to-day delivery of communications infrastructure spanning data, video, and voice. Network Operations Engineer, II’s provide time-proven technical and collaborative skills in the delivery and maintenance of communications infrastructure and services. Additionally, NOE II’s propose the development and creation of new processes and procedures associated with configuration changes, operational sustainment and monitoring. 


  • Manage network infrastructure at BU campuses and satellite locations. 
  • Complete Service request and respond to incidents within the defined SLA’s  
  • Help ensure the highest level of network performance, including reliability, scalability, affordability, and security. 
  • Ensure documentation is complete, updated, and archived as necessary. 
  • Work closely with Service Desk and other internal departments 

Required Skills


  • BA/BS in Engineering, Computer Science, or equivalent experience 

Key Qualifications :

Advanced knowledge of (3-5 years of experience with) 

  • Routing & switching technology 
  • BGP, OSPF, TACACS, RADIUS, DNS, DHCP, IPv6, Load balancers, Firewalls 
  • Cisco Wired, Wireless, Datacenter Technologies, VoIP, CLI 
  • F5, Palo Alto, VMware, Linux, MSOS 
  • Zenoss, Rancid, Cacti, MRTG, ServiceNow 
  • Network troubleshooting 
  • ITIL  

Strong technical, analytical, organizational, & collaborative skills; ability to work under pressure and manage concurrent challenges effectively 

The National Emerging Infectious Diseases Laboratories (NEIDL) is part of a national network of secure facilities that study infectious diseases – whether they occur naturally or are introduced deliberately through bioterrorism. The NEIDL is dedicated to the development of diagnostics, vaccines and therapeutics to combat emerging and re-emerging infectious diseases. In addition to Bio Safety Level (BSL)-2 and BSL-3 laboratories, the NEIDL houses BSL-4 laboratories that will operate at the highest level of containment. The NEIDL will add to the growing life sciences industry in the region, throughout the Commonwealth of Massachusetts, and across the country.

Individuals seeking affiliation with or employment within the NEIDL may be subject to the following suitability requirements. Failure to meet any of these requirements may result in ineligibility for employment or affiliation:

  • Criminal Background Check:To be completed in accordance with BU Public Safety guidelines and all federal, state and local laws and regulations.
  • Basic Background Check:Includes, but is not limited to, verification of:
    • Social Security Number;
    • Academic credentials;
    • Past employment;
    • Licenses and credentials;
    • Sexual Offender Registry Information (SORI) check;
    • Credit history check;
    • RMV/DMV driving record, if required.
  • Medical Clearance Process:includes Research Occupational Health Program (ROHP) evaluation, drug screening, initial psychological screening, and immunization/titer level review completed in accordance with NEIDL Medical Surveillance Policy for all employees working at the NEIDL.
  • Training and Education:to be completed in accordance with Section 8, Ongoing Personnel Reliability Program, for all employees working at the NEIDL.

Individuals seeking or required to have approval to work with Select Agents will be subject to the following additional requirements:

  • Department of Justice Criminal Background Check and Fingerprinting:To be completed in accordance with CDC requirements as part of application to have access to Select Agents.
  • Select Agent Use Approval:to be completed in accordance with all regulations including the requirements of the Boston Public Health Commission (BPHC), Institutional Biosafety Committee (IBC) and the Center for Disease Control (CDC).

Please note, any individual working in the NEIDL facility and granted unescorted access, is subject to

  • periodic background reviews, including but not limited to: criminal background, credit history, drug screening, and behavioral evaluations;
  • periodic checks and regular renewals of security credentials, any applicable licenses, and verification of the successful completion of any required training at the facility
  • Search of person, clothing and effects prior to entry into or egress from NEIDL

When applicable, individuals will be required to maintain all applicable clearances and licenses and to disclose any changes in circumstances that could compromise access to the facility.

Continued employment/ affiliation is contingent upon strict adherence, at all times, to all applicable safety and security rules, procedures, and protocols, as well as required training regimens.

This is a Grant Funded Position

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.    

Job Location Boston, Massachusetts, United States Position Type Full-Time/Regular