Student Adviser (HEO 4)

3 days left

Location
Adelaide, Australia
Posted
08 Nov 2017
End of advertisement period
22 Nov 2017
Ref
ALS_0901_P_E
Contract Type
Fixed Term

About the Jobs 

All three positions will be key contact points for different student cohorts (APP Metro, Online Foundation Studies and Regional College), and will have the responsibility to provide outstanding customer service to support positive learning outcomes and ultimately student retention. There will be a focus on proactive communications designed to increase student engagement and retention, and they will provide assistance on a range of student enquiries, including: enrollment, study support, student wellbeing, and administration. The role is responsible for meeting and exceeding measures of success related to retention and student satisfaction, and quality enquiry resolution. 

Skills and Experience 

To be successful in this role, you will be a reliable and collaborative team player with a focus on positive client culture, and have experience in project coordination (including events, resources and administration). Excellent written and verbal communication skills, including high levels of empathy displayed through excellent interpersonal and relationship building abilities and demonstrated research and analytical skills will ensure success in these positions. While a variety of administration skills and the ability to interpret and apply policies and procedures are essential, knowledge of university program structure and foundation level counselling training will be highly regarded. 

Applicants who identify as Australian Aboriginal or Torres Strait Islander are encouraged to apply. 

A University of Enterprise 

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions. 

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility. 

Benefits on Offer 

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance. 

Lodging your Application 

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. 

For further information about the position or the recruitment process, please contact Georgie Hart, Recruitment Consultant, Recruitment Central on +618 8302 1700 or via email to recruitment@unisa.edu.au. 

Applications close: 9:00 am Wednesday 22 November 2017 

Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions of up to 17% of salary on your behalf. The amount of superannuation you are entitled to will depend on the nature of your employment. This can be clarified during the recruitment process. You will also be entitled to annual leave loading. See more benefits of working for UniSA

Before you apply:

Job Applications: Preview the application form before you start your application. Ensure you have the following information for your online application:

  • the name and contact details of at least two confidential work-related referees
  • a cover letter detailing the reasons for your application and your suitability for the position
  • your CV/resume
  • your responses to ONLY the selection criteria listed in the online application form.
  • Tip – Write criteria in Word first to spell check and word count.

Academic Promotions and PEP: Preview the application form before you start your application. Ensure you have all the information for your online application:

  • Please refer to the guidelines for further requirements and information

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.

For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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