Placement Systems Coordinator

Location
Sydney, Australia
Posted
07 Nov 2017
End of advertisement period
07 Dec 2017

Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media education, workforce education and student recruitment.
Navitas provides services for over 83,000 people in 23 countries. Navitas is a public company listed on the ASX and is part of the S&P/ASX200 index.

Navitas is seeking an experienced Placement Systems Coordinator to support the functional administration and development of the Sonia Placement System across multiple Navitas business units and institutions, including: Health Skills Australia; Careers & Internships; Government Services; and the Australian College of Applied Psychology.

As the product owner for Sonia, the successful candidate will work with staff to improve students’ experience of placement, by driving systems improvements and upgrades, helping the institutions embed Sonia into their processes, and building staff capability through training, support and resource development. There is an established network of Sonia Product Champions in each institution, as well as an active user group for collective decision-making (the Sonia System Review
Group).

Essential Criteria:

  • Experience with Sonia student placement management system
  • Substantial experience in driving systems improvements through collaboration with users, particularly in relation to workflows, UX and reporting
  • Excellent interpersonal skills with the ability to communicate effectively with people from both non- technical and technical backgrounds, and to respond efficiently, courteously and on-time to clients
  • Quality focus and attention for detail
  • Experience in delivering training and developing support resources
  • Highly developed investigation and technical problem solving skills
  • Demonstrated ability to work both autonomously and effectively as a member of a team

Desirable:

  • Experience with student placements or internships
  • IT product and service management experience

You take initiative when faced with challenges and enjoy problem solving. You are enthusiastic and passionate about technology and like teaching others. You have exceptional interpersonal and
communication skills and are able to work both independently and within teams. You are willing to take the lead when it comes to investigations and resolutions of problems associated with placement
systems.

For a full list of required skills and essential criteria, see the position description attached.

An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values
driven and an equal opportunity employer.

Applications must be received by 27 November 2017. Please send your resume, and cover letter addressing the selection criteria, to Dr Andrew Cram, Director of Learning Technologies, at Andrew.Cram@navitas.com.

Successful applicants require working rights in Australia and will be subject to relevant preemployment checks.

Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.

Overview and Objectives of the Position

The Placement Systems Coordinator supports the functional administration and development of key systems for student placement across multiple Navitas business units and institutions, including: Health Skills Australia, Careers & Internships, Government Services, and the Australian College of Applied Psychology. The key system is the Sonia student placement management system.

As product owner for Sonia, the incumbent will work with staff to improve students’ experience of placement, by driving systems improvements and upgrades, helping the institutions embed Sonia into their processes, and building staff capability through training, support and resource development. There is an established network of Sonia Product Champions in each institution, as well as an active user group for collective decision-making (the Sonia System Review Group).

The position suits a person who shows initiative, enjoys problem solving, is enthusiastic and competent with technology and likes teaching

Key Relationships

This role sits within the Careers & Industry Division (C&I) Learning Technologies team. Close relationships will be formed with:

  • Sonia Product Champions within each institution
  • Placement Coordinators and placement staff across each institution
  • Planet Software (Sonia Placement System vendor)
  • Key contacts within the Navitas IT team
  • The Careers & Industry Learning Technologies team, consisting of Learning Technology, A/V and IT Support professionals

Key Result Areas (Areas of Accountability and Responsibility)

Placement systems administration and development

Perform administration, development, testing and troubleshooting for placement systems particularly Sonia. This will involve tasks such as:

  • Lead investigation, evaluation, and sustainable implementation of new features and tools within Sonia in close collaboration with the business units and institutions
  • Undertake the investigation and resolution of issues/problems associated with placement systems
  • Coordinate Sonia upgrades
  • Set up and initiate communication processes around changes/issues associated with placement systems
  • Coordinate working groups and develop processes related to the management of placement systems
  • Act as the key liaison with Planet Software on behalf of the Sonia System Review Group

User support and training

Build staff capability and drive professional development to help ensure users are confident and effective with the placement systems, by undertaking tasks such as:

  • Provide user support and expert knowledge of the Sonia placement system to Sonia Product Champions
  • Pro-actively identify and address all enquiries from Sonia Product Champions
  • Conduct one-to-one and group training with staff in the use of the Sonia placement system
  • Contribute to the development of concise and easy to understand support resources (text and other media) for the use of placement systems by staff and students

Governance and management

Contribute to the reporting on placement system use, development, support and training, as well as the development and maintenance of policies and procedures. This will involve tasks such as:

  • Document and communicate placement system procedures and processes
  • Maintain a knowledge base of key information about placement systems management and known issues
  • Write clear and concise reports and communicate effectively with a variety of audiences
  • Implement IT and Learning Technology policies
  • Maintain records of activities and outcomes
  • Contribute to the Sonia Systems Review Group including meeting agendas and minutes

Other duties

  • Perform other duties as specified from time to time

Selection Criteria (Qualifications, Skills and Experience)

Essential:

  • Experience with Sonia student placement management system
  • Substantial experience in driving systems improvements through collaboration with users, particularly in relation to workflows, UX and reporting
  • Excellent interpersonal skills with the ability to communicate effectively with people from both non- technical and technical backgrounds, and to respond efficiently, courteously and on-time to clients
  • Quality focus and attention for detail
  • Experience in delivering training and developing support resources
  • Highly developed investigation and technical problem solving skills
  • Demonstrated ability to work both autonomously and effectively as a member of a team

Desirable:

  • Experience with student placements or internships
  • IT product and service management experience

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