Associate Director, Customer and Site Services

Adelaide, Australia
07 Nov 2017
End of advertisement period
17 Nov 2017
Contract Type
Fixed Term
Full Time

Position Description:

Senior Manager: Attractive Remuneration Package
Employment Type: Available fixed-term, full-time for 5 years
Applications Close: 12:00 pm, Friday 17 November 2017 
Contact: Mr David Banks
Contact Phone: (08) 8201 3140
Contact Email:

The Associate Director, Customer and Site Services is responsible for the Univeristy’s security, parking, property and facilities customer services including determining, leading, developing and implementing strategies, frameworks and standards to strengthen customer service and drive a customer oriented culture across the Properties, Facilities and Development Division.

Generally unguided, and in accordance with the strategic goals and objectives of the University, the position is functionally responsible to the Director, Properties, Facilities and Development Division and plays a pivotal role in ensuring high quality, innovative service experiences for students, professional and academic staff through the provision of seamless, customer focused, efficient and effective support related services.

The Associate Director, Customer and Site Services leads a high performing team in the provision of property customer services, concierge, function and facility services, security and parking to ensure aligment with the strategic and operational requirements of the Division and University. The team includes staff located centrally within Property, Facilities and Development, staff located at key sites and staff working and embedded within Academic College service centres.

You are required to provide an overview of no more than three pages, outlining how you meet the Key Position Capabilities of this position through your current or recent experience.

In line with University obligations, with respect to redeployment, displaced staff will be considered in the first instance.

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