Counselor, Pell & Loans Program

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Posted
05 Nov 2017
End of advertisement period
03 Dec 2017
Ref
51292
Academic Discipline
Social Sciences, Law
Contract Type
Permanent
Hours
Full Time

Description of Work Unit

Colorado State University is a Carnegie research-extensive land grant university committed to the ideal that educated and motivated people can make a difference in the world. Colorado State expects its graduates to become active, responsible citizens who excel in a competitive world.

The Office of Financial Aid (OFA) oversees and administers financial aid, billing, residency, and student employment. OFA operates under the Division of Enrollment and Access to provide student-centered assistance by working under federal, state, and university guidance, enabling students to enroll, manage their finances, achieve their academic goals, and graduate in a timely manner. Seventy-five percent of CSU students are financial aid recipients, and OFA disburses over $300 million of financial aid annually. OFA seeks professionals who wholeheartedly believe in access to and success in higher education and want to be part of a culture of diversity and inclusion.

Position Summary

As a member of the Office of Financial Aid Operations team, and reporting to the Assistant Director for Pell and Loan Programs, the Counselor is an integral member of a unit charged with compliant, creative, and equitable administration of federal, state, institutional, and private financial aid programs for Colorado State University. For the 2016-17 academic year, the Office of Financial Aid disbursed over $310 million in funding from all sources.

The Counselor for Pell and Loan Programs has primary responsibility to ensure that programs are administered within federal, state, internal, and external regulations. The Counselor for Pell and Loan Programs is instrumental in the delivery of federal and external funds, which serves the purpose of attracting, recruiting, and retaining students to Colorado State University. This function is always performed in a way that compliments and enhances the University’s ability to effectively deliver on its mission.

This is a twelve-month, full-time permanent position.

As part of CSU’s land grant mission, the Office of Financial Aid is committed to the principle of inclusive excellence. A successful candidate will share in our common goal to welcome, value, and affirm everyone on our campus, embracing their various identities, skills, ideas, talents, and contributions. In addition, a successful candidate will equitably assist students in navigating the often complex and confusing financial aid process in support of access and success.

The successful candidate must be eligible to work in the United States by the proposed start date; OFA will not provide sponsorship for this position.

“In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.”

Required Job Qualifications

Bachelor’s degree from an accredited institution of higher education in the liberal arts, sciences, engineering, business, arts, agricultural sciences, or related field.

Experience working in a Title IV Financial Aid Office with a demonstrated knowledge of federal student financial aid regulations.

Excellent oral and written communications skills, as demonstrated by application materials submitted.

Demonstrated experience delivering excellent customer service to students, families, and both on- and off-campus constituents.

Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

Demonstrated experience managing federal, state, institutional, and/or external financial aid programs and processes.

Working knowledge of Ellucian Banner student information system, ELM, COD, and NSLDS.

Two or more years of full-time professional processing experience working in a Title IV Financial Aid Office with a demonstrated knowledge of federal student financial aid regulations.

Master’s degree in higher education or related field.

A personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes.

Diversity Statement

A personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes.

Essential Duties

Job Duty Category Financial Aid Program Administration Duty/Responsibility

  • Develop, administer, and refine institutional guidelines to ensure continued compliance with federal regulations governing the federal Pell, federal Direct, federal Perkins, and federal Health Professions loan programs.
  • Develops parameters for calculating term-only loan awards; oversees the NSLDS Transfer Monitoring process and ensures award compliance within student need/budget limitations and annual/aggregate loan limits.
  • Develop, administer, and refine institutional guidelines to ensure continued compliance with state and/or institutional policies affecting private student loan products.
  • Exercises professional-level judgment when federal, state, or institutional policies cannot easily accommodate unique student eligibility situations. Makes recommendations to students, families, or staff on potential alternative courses of action.
  • Works closely with Assistant Director for Pell and Loan Programs to ensure program compliance, including interpretation of federal regulations, development of policy, and implementation of systems to enact those regulations in a manner that is in adherence to the mission and culture of Colorado State University.
  • Reconciles University financial aid records with information received from the Federal Department of Education Common Origination and Disbursement Center and/or the National Student Loan Data System by correcting errors, updating accounts, and sending changes.
  • Assures compliance with University, state, and federal regulations for various financial aid programs. Updates financial aid accounts and notifies student of options and actions taken.
  • Analyze reports of technical data on federal financial aid activities.

Percentage Of Time 40% Job Duty Category Financial Aid Program Support Duty/Responsibility

  • Monitor the awarding, disbursement, and reporting of origination and disbursement to the U.S. Dept. of Education of federal Pell grant awards to ensure compliance and reconciliation requirements are met by using data reports to analyze student eligibility and payments, and resolving discrepancies or errors. This process is completed via the Banner financial aid module and US Dept. of Education databases, in adherence to prescribed loan program regulations and cash management guidelines.
  • Reviews, evaluates, and troubleshoots eligibility issues that result from overpayments, defaults, annual and aggregate loan limits, and fraud.
  • Reconciles University financial aid records with information received from the Federal Department of Education Common Origination and Disbursement Center and/or the National Student Loan Data System by correcting errors, updating accounts, and sending changes.
  • Responds to internal office referrals for loan adjustment requests, issue troubleshooting, and general Pell and Loan questions. Relays issues of concern to Office of Financial Aid leadership.
  • In conjunction with Assistant Director for Pell and Loan Programs, provides supervisory oversight to student employees who support the work of the unit.

Percentage Of Time 30% Job Duty Category Financial Aid Counseling, Program Resource, and Event Support Duty/Responsibility

  • Counsels students and families on availability and eligibility for financial aid programs.
  • Provides training to Office of Financial Aid staff on program requirements administered within the Pell and Loan Programs team. Serves as a subject matter expert on topics related to Pell and Loan Programs.
  • Assists as needed with Financial Aid outreach efforts on campus and within the community. Assists as needed with University recruitment programs, such as visit days for prospective students and activities targeting admitted students.

Percentage Of Time 20% Job Duty Category Collaboration and Assistance Duty/Responsibility

  • Supports work as needed throughout the Operations Unit with other duties as assigned by the Assistant Director for Pell and Loan Programs the Associate Director for Operations, or the Director of Financial Aid.
  • Represent the Office of Financial Aid and the University to outside agency partners.
  • Attend professional conferences and actively engage in professional associations in order to remain abreast of changes to regulations, guidelines, and processes.

Percentage Of Time 10%

Application Details

Special Instructions to Applicants

For full consideration, please apply by 11/13/2017, 11:59 pm (MT) with a cover letter addressing the required and preferred qualifications, resume, and 3 professional references. References will not be contacted without prior notification of candidates.

All applications must be submitted through the CSU website.

The successful candidate must be eligible to work in the United States by the proposed start date; OFA will not provide sponsorship for this position.

“In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.”

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License, On-call Status - Addressing inherent technology issues, disbursement challenges, etc. which may require assistance during "off-work" hours., Travel - to conferences for federal updates, industry training, etc., Special Requirements/Other - Credit Check Required

Search Contact Sherry Yost, sherry.yost@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.