Patient Coordinator, School of Dental Medicine Clinical Affairs
Tracking Code 9101/J3117
The Patient Coordinator reports directly to the Clinic Practice Manager, the Patient Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management.
Act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limted to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader; answering calls including voicemails and responding to patient emails.
Perform closing duties including ensuring all charges have been processed for the day, perform the reconciliation of the daily payment transactions - cash/check/credit card, bring collection bag to cashier in the Office of Finance at the end of each day. Other duties and assignment of work in support of the clinic operations, and patient care services, as needed.
High School Diploma/GED and 1-3 years required. Associates degree preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular