Assistant Director of Visitor Services

Colorado State University
Fort Collins, Colorado, United States
22 Oct 2017
End of advertisement period
19 Nov 2017
Contract Type
Full Time

Description of Work Unit

Admissions is charged with leading undergraduate recruitment and outreach efforts for the entire university, as well as making decisions on all undergraduate applications, and processing graduate applications. This complex office of over 60 staff recruits actively around the state of Colorado and travels from coast to coast to interact with an annual prospect pool of over 60,000 students each year, and manages over 30,000 applications per year including 4700 transfer applications. Through innovative and strategic approaches, Admissions strives to balance its growth in attracting an increasingly diverse and well-prepared student body while still remaining true to its land-grant mission and heritage. Colorado State was the first public institution west of the Mississippi with membership in the Common Application Organization, and employs a holistic, comprehensive review process to select new undergraduates not only in light of their preparation, but their potential to successfully contribute to the campus community.

Position Summary

This position reports directly to the Senior Associate Director for Recruitment and Outreach, and is a member of the Freshman Recruitment team. The Assistant Director for Visitor Services is responsible for supervising the Admissions Ambassador program, which is a dedicated group of 45-55 Colorado State University students who represent and promote the University to prospective students and their families while assisting students in their college search process. This position is responsible for creating and maintaining a dynamic, well-trained group of student Ambassadors. This individual will do this through directing trainings, weekly meetings, and maintaining individual student contact, but also have significant oversight responsibilities in terms of understanding the Ambassador program’s role in the Office of Admissions greater recruitment efforts, developing a leadership team, and maximizing finite student and budgetary resources. Ambassadors work as an integral part of the Office of Admissions to meet the needs of prospective students and to create a positive first and lasting impression. This position is also responsible for counseling prospective freshmen applicants and their families, managing a Colorado-based recruitment territory, application file review, as well as day-to-day operations of daily campus visits, maintaining the electric vans, and assisting with larger campus visit program planning.

Required Job Qualifications

  • A bachelor’s degree in liberal arts, foreign languages, cultural studies, business or related field
  • 2 years of supervision experience
  • One year of demonstrated leadership or professional experience working with high school or college students (experience gained while working as a college student will be considered)
  • Two years of customer service experience
  • Demonstrated presentation skills
  • Personal or professional commitment to diversity as demonstrated by participating in relevant trainings, persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes.
  • Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

  • A master’s degree in Higher Education or related field
  • Experience working with a student Ambassador program
  • Previous experience supervising student staff
  • Campus visit programming experience or event planning experience
  • Ability to work collaboratively and independently
  • A strong understanding of the Land Grant Mission of Colorado State University
  • Previous financial aid or scholarship selection experience
  • Strong interpersonal skills
  • Strong public speaking ability
  • Strong analytical and critical thinking ability
  • Ability to speak, read, and write fluently in Spanish

Diversity Statement

Personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes.

Essential Duties

Job Duty Category Program Supervision Duty/Responsibility

  • Supervise and provide leadership for the Admissions Ambassador Program, which conducts campus tours, as well as a variety of other recruitment activities including, but not limited to, Ram Call and Ram Chat, as well as staffing the welcome desk
  • Develops and implements the training programs for the Admission Ambassadors, which are carried out over a 2-3 day period twice per year, with ongoing refreshers throughout the year
  • Supervise the student based phone program (RamCall) which calls prospective students to assist in moving them in moving through the admission and enrollment process. Calls can be to recently admitted students, students who have just visited campus, students the Admissions Office would like to invite to on and off campus events, etc.
  • Manage the scheduling of ambassadors based on the needs of the office, visitor services team, and the group visit coordinator. Approve time worked and resolve time/pay issues in TimeClock Plus
  • Coordinate, in conjunction with the Admissions Marketing and Communications team, the involvement of Admissions Ambassadors in promotional and social engagement efforts and initiatives
  • Provide direction for 4 student coordinators in charge of leadership development, professional development, new ambassador recruitment, as well as enhancements to the welcome center experience and campus tours and events
  • Supervise one Administrative Professional position who supports the campus visit experience
  • Supervise one State Classified employee who supports the activities of the welcome center

Percentage Of Time 40% Job Duty Category Visit Program Coordination Duty/Responsibility

  • Manage the Daily Information Session and Admitted Student Information Session experiences, including: reviewing guest feedback, working with the Admissions Marketing and Communications team, training new counselors, and evaluating presenters
  • Develop the Daily Information Session presentation, in conjunction with the Admissions Marketing and Communications team, to ensure that it is up to date and relevant to the audience
  • Present on-campus Daily Information Sessions to groups of guests. These daily tour programs include an Admissions presentation conducted by an Admissions Counselor and a campus tour conducted by an Admissions Ambassador
  • Assist with all aspects of coordination of visit programs such as Discover CSU, Explore CSU, Choose CSU, as well as Daily Information Sessions for both prospective and admitted students. This will include supporting the Assistant Director for Admissions Events with logistical planning and scheduling; coordinating meetings and building relationships with campus partners; and communicating details, directions, agendas, and expectations with participants
  • Coordinate the Group Leader and volunteer experiences for Explore CSU
  • Collaborate with the Assistant Director for Admissions Events and the rest of the Recruitment Leadership Team to ensure that campus programs meet strategic recruitment and enrollment goals

Percentage Of Time 20% Job Duty Category Admissions Counseling Duty/Responsibility

  • Counsel prospective applicants and their families as they seek to learn about CSU, both in-person and over the phone
  • Respond to in-person, phone and email admissions inquiries

Percentage Of Time 10% Job Duty Category Territory Management Duty/Responsibility

  • Manage a small Colorado recruitment territory, engaging in recruitment travel representing CSU at college fairs and high schools and other college admissions planning events

Percentage Of Time 10% Job Duty Category Welcome Center Duty/Responsibility

  • Coordinate the Daily Information Sessions and Admitted Student Information Sessions experience with the support of the Welcome Center Manager to support 20,000+ visitors each year
  • Support the Transfer Student Center in hosting Transfer Student Information Sessions
  • Support the Group Visit Coordinator with scheduling and coordination of school groups
  • Provide support and direction for Welcome Center programs, such as;
    • Oversight of the Game Day Experience and support special “Tailgate” experiences hosted by the Office of Admissions, including Counselor Tailgate and Ag Day
    • Building and maintaining relationships with campus partners as relating to tours and campus visit experience, including, but not limited to: Athletics, Facilities Management, Parking and Transportation, Housing & Dining Services, Academic Partners, Student Diversity Programs and Services, the Lory Student Center, and more
    • Working with Admissions Marketing & Communications in relation to needs and wants for the Welcome Center experience, such as presentations in entrance, waiting area, and display area
  • Collaborate with Admissions Marketing and Communications to advance the visitor use of and engagement with the Visit CSU Guidebook App

Percentage Of Time 10% Job Duty Category Admissions Decisions Duty/Responsibility

  • Serve as a member of the Admissions Application Review Committee responsible for rendering admission decisions on domestic undergraduate applications to the University

Percentage Of Time 10%

Application Details

Special Instructions to Applicants

For full consideration, please apply by 11/5/2017 with a resume, cover letter addressing the minimum and preferred qualifications and contact information for 3 professional references. References will not be contact without prior notification of candidates.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License, Travel, Shift Work - Some evenings/weekends required

Search Contact Susan Lucero,

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.