Communications and Publications Advisor

Townsville, Australia
12 Oct 2017
End of advertisement period
25 Oct 2017
Contract Type
Full Time

Position Overview

The Communications and Publications Advisor plays an integral role in coordinating the provision of information to JCU students, by providing support to areas within the Student Services Directorate to effectively communicate with students and provide guidance to Managers on appropriate communications strategies. The incumbent is responsible for ensuring the currency and effective presentation of content on the New Students and Current Students websites, AskUs database, and for the production of a number of video and print publications.

Division of Academic and Student Life

The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU. The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University.

The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Organisational Charts

James Cook University

Division of Academic and Student Life

Student Services Directorate

Principal Accountabilities

  1. Work with Student Services managers and functional area specialists to develop, implement and continuously improve communication strategies for delivering information to JCU students.
  2. Monitor and assess the effectiveness of communication strategies and make recommendations for change and improvement; seek out and advise on new communication channels and improved ways to use more traditional communication mediums.
  3. Work with functional area specialists to communicate information of a technical nature to students in simple comprehensible language.
  4. Plan, develop, document and maintain the design and content of various subsites on the JCU website, in conjunction with subject matter experts, to ensure content is up-to-date and accurate as well as easy and logical to use.
  5. Design and coordinate the production of student print publications for the Student Services Directorateaccording to tight deadlines, keeping in mind the target audience and the cost drivers.
  6. Work as an effective member of the Client Services and Communication team to coordinate the provision of the Student Services Directorate information to JCU students using a high level of independence and initiative to foster and develop professional relationships with a wide range of key internal stakeholders.
  7. Manage output, often to meet multiple tight deadlines and within specified budget using considerable organisational and interpersonal skills as well as the ability to analyse and creatively solve problems.
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.  Your specific level descriptor can be found at:

Professional and Technical

Level 6

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Communications and Publications Advisor is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Communications and Publications Advisor is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations.  Contribute to the continuous improvement of our WHS performance.
  3. The Communications and Publications Advisor is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct. 

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification with subsequent relevant experience; or an equivalent combination of relevant experience and/or education and/or training.
  2. Demonstrated high level of computer literacy and ability to adapt to new software packages with a demonstrated ability to manage the design and content of web sites using a content management system.
  3. Demonstrated writing and editing expertise with experience in designing and producing print communications with the use of desktop publishing software.
  4. Demonstrated ability to work both independently and as an effective member of a team with limited supervision, using a high degree of initiative to prioritise workloads with competing deadlines.
  5. Demonstrated high-level, written and oral communication skills with proven ability to liaise, consult and negotiate with a diverse range of stakeholders and build positive relationships.
  6. Demonstrated capacity to interpret specialist information and present it so it can be understood by non-specialists.


  1. Experience working in a tertiary education environment.