Student Support Officer: High Achieving Students

Sydney, Australia
10 Oct 2017
End of advertisement period
25 Oct 2017
Contract Type
Full Time

Macquarie is the university of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia's first female vice-chancellor.

At Macquarie you'll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by a beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door. 

In the Faculty of Business and Economics we are highly engaged with the world around us, applying our knowledge to make a positive impact. Working with our corporate partners, students and alumni, we create and share research that addresses business and societal challenges. We attract independent thinkers from all corners of the globe and draw on our international connections to improve the lives of communities worldwide. Our courses are recognised by key industry bodies and include the country's longest-running and most highly regarded actuarial studies and finance programs.

The Learning and Teaching team within the Faculty is responsible for managing the student learning experience and managing the staff teaching experience. The Student Support Officer (High Achieving Students) will provide ongoing coordination and management of a multitude of programs, which includes liaising with relevant stakeholder including student, staff and partner organisations.

The Role 

Reporting to the Associate Dean, Learning and Teaching you be involved in:

  • Developing and maintaining processes and systems to support mentoring and professional development programs such as record keeping and documentation practices
  • Developing project plans in collaboration with relevant stake holders that incorporate budget, program planning, implementation, and monitoring/review requirements
  • Monitoring task progress against agreed milestones to ensure delivery
  • Advising the impact of any modifications to all stakeholders
  • Resolving any student or partner organisation issues that arise with tact and diplomacy
  • Liaising with the faculties established group of industry contacts including organisations, companies and agencies in order to establish, maintain and expand mentoring and professional development opportunities for students
  • Developing and implementing marketing plans and effective recruitment strategies for the programs, in conjunction with faculty marketing
  • Continuous improvement practices for the programs
  • Interpreting and implementing relevant legislation, policies and procedures which impact on the programs

Selection Criteria

To be considered for this position applications must respond to the selection criteria below in your Cover Letter and attach in the application process.


  • Qualification in education or equivalent experience in student management or a related discipline.
  • Interpersonal skills with proven ability to liaise effectively at all levels with a diverse range of people using tact, discretion and confidentiality where necessary.
  • Computer skills including Microsoft Office.


  • Qualifications or experience in business
  • Providing pastoral support to students in a secondary or tertiary education environment.
  • Working within the higher education sector.

For further information regarding this role please view the position description below.

Salary Package: from $80,231 - $88,561 p.a. (Level 6), plus 17% employer's superannuation and annual leave loading

Appointment Type: full time, continuing

Specific Role Enquiries: Professor Leonie Tickle on

General Recruitment Enquiries:  Alexander Righton, HR on

Application Deadline: 11:55pm, Wednesday 25 October 2017

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.

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