Sydney, Australia
06 Oct 2017
End of advertisement period
20 Oct 2017
Contract Type
Fixed Term

Macquarie is the university of pioneering minds. Globally recognised as one of Australia’s leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We’ve helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing the Australia’s first female vice-chancellor.

At Macquarie you’ll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door. 

Macquarie’s Faculty of Human Sciences holds a distinctive place on the global stage. With several internationally acclaimed centres producing ground-breaking research in areas like linguistics, psychology, cognitive science and education, our faculty is a place of passionate educators and unbridled discovery. Supported by state-of-the-art facilities including the Australian Hearing Hub, we work together to investigate and answer some of the big questions about what makes us human.

The MQ Health Speech and Hearing Clinic delivers high quality integrated health services and excellence in clinical education in Audiology and Speech Pathology. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master’s degree programs. Housed in the state of the art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners some of which include Australian Hearing, National Acoustic Laboratories, Cochlear Limited, Royal Institute for Deaf and Blind Children and The Shepherd Centre.

The Role

This is a key role supporting the operation of the Clinic through customer service and administrative support.

Your main responsibilities will be to provide exceptional customer service to clients, and all reception and administrative support to the staff and students at the MQ Health Speech and Hearing Clinic. You will be meeting and greeting patients on arrival and answering their queries.

With efficient and effective administrative skills, you will be responsible for all aspects of client bookings, managing incoming and outgoing hearing aids, processing invoices and claim payments for the Office of Hearing Services, preparing client files, confirming all client appointments, managing the banking, preparation and collation of Medicare reports, stock ordering and the ongoing management of the clinic email account.

Additionally, you will contribute to the implementation and improvement of administrative systems, processes and procedures within the Clinic that support our University wide strategy - to be a University of exceptional service and engagement.

Selection Criteria

To be considered for this position, applicants must submit an updated CV, and attach a separate document addressing the selection criteria as part of the application process.


  • Demonstrated extensive experience working as a Receptionist preferably in a medical or allied health environment within a strong customer focused clinic.
  • Demonstrated excellent written, verbal and interpersonal skills including a high level of interpersonal communication skills.
  • Proven organisational skills with the ability to multitask and prioritise your workload efficiently and effectively in a high-pressure environment with competing deadlines.
  • Excellent problem solving skills.
  • Experience using Microsoft office products especially excel and/or other databases.
  • Experience using EFTPOS, processing Medicare and HI-CAPS payments.


  • Knowledge and a good understanding of processing Office of Hearing Services claims will be highly regarded.

Rate of pay: $43.73 per hour (HEW 4) plus 9.5% employer's superannuation

Appointment Type: Casual position, commencing immediately.

Specific Role Enquiries: Susan Shouk, Business Development Manager or +61 2 9850 8732

Applications Close: Friday 20 October 2017 at 11:55pm (AEDST)

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTIQ; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.

Similar jobs

Similar jobs