System Configuration Analyst - Mac
- Enable us to reach our strategic direction
- Attractive salary and benefits
- Customer centric role
Swinburne IT has a strategic focus, partnering with the business to deliver programs of work that align to each of the University’s three strategic pillars: Future Ready Learners, Research with Impact and Innovative Enterprise. Swinburne IT is a key enabler for the University to achieve its vision and deliver the 2025 Strategic Plan.
As a technology centre of excellence, Swinburne IT also participates in the teaching, learning and research functions of the University. Through this integrated partnership, we aim to improve the experience of students and researchers, delivering on opportunities through the application of IT and digital innovations made possible by emerging technologies.
The Infrastructure Services and Operations function focuses on the delivery of day to day support and service to staff and students. The team works collaboratively across the IT function, partnering with other teams in the provision of a high quality, responsive and seamless service, and works to continuously improve services.
About the job
Reporting to the SOE Manager, we are currently seeking a System Configuration Analyst (Mac) for the efficient deployment of the Swinburne Standard Operating Environment on the various operating systems and platforms supported; desktop, server, mobile and virtual. You will be required to provide a high level of client driven service specifically with respect to ensuring the installation and configuration of user hardware and software is fit for purpose, effectively meeting client needs. You are able to build excellent rapport with users and where required provide some initial training and guidance with respect to the selection and use of the range of hardware and software to meet specific business needs. As a team player, you will actively participates in a continuous service improvement program.
The position will work across all campuses of the University as required.
To be successful in the role, you will have:
- Completion of a degree with subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education.
- Experience in servicing and managing various operating systems for client computers in a large scale network environment (especially macOS, Windows, Linux)
- Experience in the administration of a Microsoft Active Directory network environment
A full list of the selection criteria is available within the position description
What we offer
The diverse culture within Swinburne is a source of strength. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2015 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation.
To find out more about the extensive benefits offered to Swinburne employees please visit:
As we are a Child Safe Organisation, all appointments are subject to a valid Working with Children’s Check, therefore it will be a mandatory requirement to have and maintain a current Working with Children Check.
Please do not email or send paper applications, all applications must be submitted online.
For further information about the position, please contact Steven Valle on +61 3 9214 8834.
If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).
Position number: TBC
Applications close at 5pm, Monday 16 October 2017