Client Support Specialist in IT Help Center

Recruiter
Boston University
Location
Boston, Massachusetts, United States
Posted
21 Sep 2017
End of advertisement period
19 Oct 2017
Ref
5075/I2017
Contract Type
Permanent
Hours
Full Time

Job Description

Split time between Service Desk intake and resolving client support issues at the first and second technical levels. Answer questions and provide help to faculty, staff, and students who use Microsoft Windows and Macintosh OS based personal computers, a wide variety of personal computing applications, general web support, courseware and WordPress support, account creation and support, and networked applications and resources. Consultations may take place via the ticketing system, e- mail, telephone or in person.

Required Skills

B.A./B.S., or equivalent. Technical skill set to troubleshoot and resolve technical service calls, including knowledge (or familiarity) of the following: Macintosh OS 9.x and above, Microsoft Windows 7x and above, Microsoft Office, various X Windows clients, various anti-virus products, Internet and Web applications, file administration,network connectivity issues, TCP/IP troubleshooting, mobile devices and other Ethernet/Remote Access issues. One to three years of experience in a help desk/call center support position. This position may entail regularly working evening and/or weekend hours.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location

BOSTON, Massachusetts, United States

Position Type

Full-Time/Regular