Student Support Assistant

Sippy Downs, Australia
15 Sep 2017
End of advertisement period
26 Sep 2017
Contract Type

USC Vision

USC will be a university of international standing, a driver of capacity building in the Sunshine Coast and broader region, and an unsurpassed community asset.

University Strategic Goals

The University will be:

  1. A comprehensive university of 20,000 students by 2020;
  2. Positioned in the global tertiary education community as a top-100 university under 50 years of age; and
  3. A primary engine of capacity building in the broader Sunshine Coast region, from Brisbane to the Fraser Coast.

Overview of Student Services and Engagement

Student Services & Engagement (SSE) is part of the portfolio of the Pro Vice-Chancellor (Students), who is responsible for setting the vision and strategic direction for the student experience, student success and retention. SSE strives to provide a positive, transformational experience for all USC students and has a broad brief to deliver key initiatives and services under the USC Student Success and Retention Blueprint. SSE Services include USC-wide face-to-face, email and telephone support and advice to students about administrative and academic matters; domestic admissions; credit application processing; course and program enrollment; examination and graduation services. 

SSE is also responsible for student finance services, administration of scholarships and the student information system. SSE Engagement activities include student communications; first year and academic program advice; orientation and student success programs for learning engagement; support for learning; and student health, wellbeing and disability support. Reflecting USC’s values, SSE manages USC’s comprehensive program of widening participation activities with communities and schools in its broader region. SSE strives to provide a best in sector approach for all USC students, and in doing so to develop opportunities for staff engagement and career development.

Overview of the Role

Student Services and Engagement are seeking applications to perform the role of Student Support Assistant on a casual basis. USC Student Central is the first point of contact for all prospective and current students via phone, email and face-to-face communications and as such the services provided are crucial to the outcomes of the University, particularly with regard to student engagement and support.

Key duties of the Student Support Assistant include the effective management of student matters and proactive referral of students to relevant staff for specialist program and progress information and support where further action or professional information or support is required.

The Student Support Assistant is required to establish and manage effective relationships with students, staff and other University clients through the effective use of professional communication and the efficient use of electronic records systems including the Student Information System (PeopleSoft) and Right Now (CRM) to enter data and maintain accurate records of student communications.

Applicants are expected to have relevant education, training and/or experience in a customer service environment, and will be able to demonstrate excellent interpersonal and customer service skills in a busy environment, including the ability to communicate and respond to customer needs in a friendly manner, operating as an effective, co-operative and contributing team member, and the ability to maintain confidentiality. Experience in maintaining database systems with a high-level of accuracy is also essential.

Interested applicants should be available to work a minimum of two days per week, Monday to Friday. This position is paid in accordance with USC's Enterprise Agreement on a casual hourly rate of $34.28.

Contact for Further Information

Mrs Tracie Mohr

Team Leader, Student Experience

Student Services and Engagement

Telephone: 07 5459 4839


Closing Date

Midnight, Tuesday 26 September 2017

To Apply

Please click the Apply button at top of screen and provide a current resume/curriculum vitae. 

USC values diversity, enables access and promotes inclusion. 

USC strongly encourages applications from Aboriginal and Torres Strait Islander people.