Production Support Officer

Brisbane, Australia
07 Sep 2017
End of advertisement period
21 Sep 2017
Contract Type
Fixed Term, Permanent
Full Time

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of Service, Team, Accountability and Results.

It delivers network, systems and IT infrastructure support to the University, and application development. Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities to manage access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers.

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The role

The Production Support officer works as part of a team to provide support to users of SI-net and Unifi and related systems.  The team provide tier 2 support to the University’s user community.

The person

Applicants should have strong general IT skills and excellent communication skills. They should possess a sound understanding of UQ’s enterprise systems, SI-net and/or Unifi.

The University of Queensland values diversity and inclusion.

Applications are particularly encouraged from Aboriginal and Torres Strait Islander peoples.


This is a fixed term position until Feb 14 2017 appointment at HEW Level 5. The remuneration package will be in the $64,597.80 - $72,348.94  plus employer superannuation contributions of up to 17% (total package will be in the range $70,734.59 - $84,648.26 p.a.).

Position Description



To discuss this role please contact Vivienne Counter on +61 7 33466832 or

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Resume and Selection Criteria responses.

For information on completing the application process click here.

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