BPP UNIVERSITY

Product Set-Up Assistant 

Location
Manchester, Greater Manchester (GB)
Posted
05 Sep 2017
End of advertisement period
19 Sep 2017
Contract Type
Permanent
Hours
Full Time

Product Set-Up Assistant 
Location : Manchester St James's
Closing Date : 19/09/2017
Employment Type : Permanent
Department : Operations - Registry & Scheduling - Planning & Scheduling

Key Responsibilities and Accountabilities 

  • To assist in setting up course products on relevant BPP systems, working closely with key stakeholders to ensure agreed deadlines are met. 
  • To process any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.
  • To answer queries both by phone and email from internal BPP staff.
  • To maintain accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
  • To follow SOX-compliant procedures at all times
  • To assist in any data gathering/manipulation activity as required to support the successful setting up of course products.
  • To work with operations teams to build data in systems
  • To deal with queries, issues and other ad-hoc duties relating to Product Setup.
  • To deal with UAT and development of the grading and assessment functionality within BPP
  • To deal with attendance marking set up and administration
  • To be able to trouble shoot issues and investigate system behaviors
  • To perform any other reasonable duties as instructed by the Product Setup Manager.

Knowledge, experience and skills required 

Essential 

  • Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.
  • Able to build good working relationships across all levels.
  • Able to work in a team and independently.
  • Attention to detail.
  • Strong communication skills, both verbal and written.
  • Computer literate.
  • Systems/database experience

Desirable 

  • Customer service experience.
  • In depth knowledge of BPP products and services.
  • Higher education knowledge and experience