Phone Advisor

London, United Kingdom
17 Aug 2017
End of advertisement period
20 Sep 2017
Contract Type
Full Time

Salary: Salary £21,000 per annum plus commission 
Status: Permanent, Full Time
Location: Based at our Greenwich Campus with flexibility to work across our other campus
Application deadline: 20 September 2017

About the role

We have an exciting opportunity for a Phone Advisor to join our growing Phone Advisor team. Within this role you will be responsible for the journey of a prospective student; required to handle incoming enquiry calls whilst making outgoing recruitment calls to prospective students for the purpose of booking appointments to meet a Course Advisor. You will also conduct a number of service follow up calls to those who have applied and been offered a place at GSM London, ensuring prospective students fully enrol. In addition, you will work closely with the Recruitment, Marketing and Admissions teams in the continuous improvement of service delivery and internal practices.

To be successful, you will need to be a motivated and enthusiastic sales professional who can demonstrate their experience of working in a similar customer advisory environment; including administration and phone handling experience where you have handled high volumes of inbound and outbound calls. You will poses superior customer service skills along with excellent verbal and written communication skills, initiative and the ability to be well-planned and organised in a busy and rapidly changing environment.

How to apply: To express your interest in this position view the Job description below and submit your completed application form (link below) via email to quoting your name followed by Phone Advisor- URRGW-PA1 in the subject line. CVs will not be reviewed.

Applicants must include a completed application form addressing the selection criteria under the knowledge, skill and experience requirements section of the Job description. GSM London reserve the right to remove the advert for this role as required.

The application form is here: Application form

GSM London are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. Please note you must have the Right to Work in the UK (without Employer sponsorship) to be considered for this role.

Only successful candidates will be contacted for an interview. 

Job description

Job Description

About GSM London

GSM London is an independent higher education provider that has been delivering degree-level education for over 40 years. We have campuses in Greenwich and Greenford and a study centre at London Bridge. Our partnership with Plymouth University means that our students receive a final qualification/degree awarded by one of the UK’s top modern universities.

GSM London is genuinely inclusive, helping our diverse student body realise their aspirations whatever their situation or background. We encourage them to have bold dreams and we focus on employability from day one. We currently have around 7,000 students studying for a range of business-related degrees.

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