Implementation and Integration Specialist

Townsville, Australia
08 Aug 2017
End of advertisement period
21 Aug 2017
Contract Type
Full Time

Position Overview

The Implementation and Integration Specialist is responsible for the analysis, design, implementation and support for enterprise application technologies, including their application development and maintenance. The incumbent designs and implements integration services between enterprise applications.

The Implementation and Integration Specialist participates in team planning processes, delivershigh quality outcomes to Application Services customers and participates, as required, in ICT projects.

Division of Services and Resources

The Division of Services and Resources is responsible for the overall strategy in relation to the management of financial, human, ICT & estate resources, commercial activities and quality, planning & analytics and which foster and promote innovation and best practice in the delivery of services to enable the core business of learning and teaching, research and engagement.

The Division includes the Directorates of Financial & Business Services, Estates, Human Resources, ICT, Quality, Planning & Analytics and Commercial Services and other activities including the provision of student accommodation for students and the Discovery Rise development of the Townsville campus.

Through these Directorates the Division provides: Financial, strategic procurement, purchasing and commercial and contractual services; management of the planning, performance and budgeting framework and processes; legislative compliance; human resource and ICT management; business intelligence; management of the quality enhancement framework; capital infrastructure planning; delivery of capital projects, minor works and facilities maintenance programs; provision of campus services including cleaning, grounds maintenance, security and student accommodation.

Information and Communications Technology Directorate

The Information and Communications Technology (ICT) Directorate’s mission is to be the University’s strategic technology partner, playing a key role in the success of James Cook University and the achievement of JCU’s Strategic Intent. ICT enables excellence in blended learning and teaching and research, and is an enabler of an effective and efficient organization through automation of business processes and provision of relevant business information.

The ICT portfolio includes responsibility for all aspects of University ICT across all campuses and sites, and has functions devoted to strategy and architecture, project delivery and delivery of a broad range of contemporary and relevant ICT services to the University community.

Organisational Charts

James Cook University

Division of Services and Resources

Information and Communications Technology Directorate

Principal Accountabilities

  1. Analyse, design, implement and support enterprise application technologies, including application development, maintenance, ensuring compliance with source code control requirements.
  2. Design and implement integration services between enterprise applications adhering to university data models and standards.
  3. Participate in the development and enhancements to software development, integration strategies and team planning processes, providing recommendations to the Manager,Enterprise Services regarding appropriate technology strategies for the University.
  4. Deliver excellent customer service to Application Services customers, and a variety of stakeholders at different levels ensuring appropriate levels of documentation are created and maintained.
  5. Participate as required in University application and internal Application Services projects to ensure optimal business outcomes for JCU.
  6. Actively contribute and participate in an effective team, exhibiting accountability, purpose, cohesion, collaboration and continuous improvement.
  7. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  8. Demonstrate a commitment to the University values and Divisional attributes.
  9. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 7

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Implementation and Integration Specialist is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Implementation and Integration Specialist is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Implementation and Integration Specialist is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct

Special Conditions

  • This position may require the incumbent to participate in an on-call roster.
  • This position may require the incumbent to carry and answer a University mobile phone during and outside normal business hours.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification in Information Technology or related discipline, and extensive relevant experience in designing and implementing enterprise application integration technologies.
  2. Demonstrated high level communication, interpersonal and influencing skills with a variety of stakeholders at different levels and a track record of delivering high levels of customer satisfaction, meeting deadlines under time pressures.
  3. Demonstrated significant analytical and problem solving skills relating to enterprise application environments and proven ability to estimate analysis and development work tasks.
  4. Proven ability to prepare quality data models, system documentation and technical specifications.
  5. Demonstrated ability contributing to continuous improvement in team functioning and customer service delivery.


  1. Knowledge of a university environment.
  2. Experience with a source code control system.