Customer Service Officer, RMIT Connect

RMIT University
Melbourne, Australia
£38096.13 - £43761.29 per annum + super
08 Aug 2017
End of advertisement period
16 Aug 2017
Contract Type
Fixed Term
Full Time
  • Convenient CBD location
  • Full-time, fixed-term position until Aug 2018
  • $65,155 - $74,844 + super

Our Organisation

RMIT is a global university of technology, design and enterprise. Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work.

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University's strategies related to RMIT's academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Role & Your Responsibilities

The Customer Service Officer is a member of a multi-disciplinary team providing information, advice and guidance via multiple channels to RMIT students on a wide range of student administration and student support issues. Customer Service Officers who are 'happy to help' play a vital role in enhancing the University experience of RMIT students.

The successful applicant will work predominantly at the RMIT Connect Contact Centre, and will also be required to work in job rotation with RMIT Connect at the Brunswick, City and Bundoora campuses. Normal hours 36 hours per week, worked between 8:00am and 6:00pm, Monday to Friday. It is important to note that the taking of annual leave in peak periods is restricted.

It is important to note that the taking of annual leave in peak periods is restricted.

Skills & Experience Required

The ideal candidate will provide timely and accurate information about RMIT University student administration processes, policies, systems and activities to all stakeholders in accordance with policy and procedures in an accountable environment and provide an escalation point for team members. Important to this role will be your ability to establish and manage effective relationships with all relevant stakeholders internally and externally including students and other areas within the University. Your high level communication skills will see you provide expert advice on complex student administration issues to staff and students using developed knowledge of policies, procedures and relevant legislation in a University environment.

To Apply

To view a position description, please visit and search using job #557940 or for further information please contact Vivienne Parkinson on +61 3 9925 6425 or Jarrod Fisher on +61 3 9925 6700.

Applications close on Wednesday 16th August 2017.

Applicants must separately address the key selection criteria as outlined in the Position Description.

Note: Appointment to this position is subject to passing a Working with Children Check.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

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