Careers Information Officer

Townsville, Australia
04 Aug 2017
End of advertisement period
17 Aug 2017
Contract Type
Fixed Term
Full Time

Position Overview

The Careers Information Officer provides career information management, front line client services and promotion and event management for the Careers and Employment service. The incumbent supports the development of high quality and innovative Career information for prospective and current students and a range of stakeholders.

The Careers Information Officer maintains close relationships with key employer groups to promote graduate job opportunities and casual vacancies.

Division of Academic and Student Life

The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU. The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University.

The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.

Learning, Teaching and Student Engagement Directorate

The Learning, Teaching and Student Engagement Directorate supports strategic activities in learning and teaching across a range of areas for both staff and students including: staff professional development, learning technologies, pathways and transition to study, academic language and learning as well as services to ensure equity and student wellbeing. The Directorate delivers a number of University-wide projects and programs, which support academic staff, including professional development induction programs, the delivery of the Graduate Certificate of Education (Academic Practice) and support for applications for teaching grants and awards.

Organisational Charts

James Cook University

Division of Academic and Student Life

Learning, Teaching and Student Engagement Directorate

Principal Accountabilities

  1. Deliver a quality enquiry-response service to clients including prospective students, internal and external students, staff, external agencies and Alumni to provide assessment of client needs and relevant careers information, resource and referral recommendations.
  2. Conduct and schedule weekly student consultation appointments.
  3. Develop, update, maintain and disseminate high-quality print and e-resources to staff and students consistent with contemporary, best practice Careers and Employment services, and maintain social media and online platforms associated with the service.
  4. Liaise with external agencies to promote on-campus employer networking events and management of job vacancy listings to facilitate pathways for students to employment.
  5. Co-ordinate and deliver Careers and Employment initiatives and events, including annual Career Fairs.
  6. Develop and implement marketing plans for the Careers and Employment services that effectively promote the service to clients, including promotion through online platforms.
  7. Provide support for a professional and confidential shared-service reception facility.
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 6

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Careers Information Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Careers Information Officer is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Careers Information Officer is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification in a relevant field with subsequent relevant experience, or extensive experience and specialist knowledge in the careers and employment area or an equivalent combination of relevant experience and/or education and/or training.
  2. Proven ability to manage client services and perform individual consultations dealing with a variety of tasks, conflicting priorities and multiple deadlines.
  3. Demonstrated experience with marketing programs/services and event management, including developing print and electronic resources as well as web content management systems.
  4. Demonstrated well-developed written, digital literacy, oral communication and interpersonal skills to correspond effectively with internal and external stakeholders.
  5. Demonstrated ability to work unsupervised for periods, including a willingness to approach new challenges and capable of working autonomously and within a team environment.


  1. Experience working in a careers and employment role in a large complex organisation, preferably in the Higher Education sector.
  2. Experience with publication and multimedia design.