Student Connect Assistant

Sydney, Australia
01 Aug 2017
End of advertisement period
20 Aug 2017
Contract Type
Fixed Term

Macquarie is the University of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia's first female vice-chancellor.

The office of Student Connect was established in 2013 to provide an enhanced customer service experience to our students and the community. Assisting past, present and future student alike, Student Connect acts as the key information hub for Macquarie University and has a proud history of providing accurate and informative advice and support in the culturally vibrant and fast paced world of academia.

Student Connect supports students across the different areas of Macquarie University, helping them navigate through everything they may need throughout their entire student lifecycle. Assistance is provided via a number of contact channels and experiences, from providing Guided Self Help to detailed Face-To-Face advising. They also provide phone and email support, and are often called upon to represent The University at events and at other areas of the campus. As its driving mission, Student Connect exists to ensure timely, accurate and engaging service to students in order to increase student engagement and add value to their time at Macquarie.

The Role (multiple positions available)
Student Connect is currently seeking a number of casual Student Connect Assistants.
Positions will be available from September 2017 until March 2018.

Reporting to the Team Leader, you will:

  • Provide front line customer service support to students and members of the public over a range of different channels such as by phone, email and face to face.
  • Receive, respond to and/or escalate enquiries from students and staff relating to administration systems, procedures and processes with the aim of providing high quality support and accurate information.
  • Record and update all student interactions ensuring correct procedures are followed to maintain consistency and accuracy in data and reporting.

Selection Criteria
To be considered for this position, you must submit your answers to the selection criteria below (no more than 250 words per criteria) and upload in addition to your CV.   

  • Your experience in assisting a range of customer service enquiries
  • How you are able to prioritise work during busy periods
  • A high performing team and what your role was within the team

Successful applicants will be required to undergo a criminal history check.
*Please note, hours of work will vary during peak periods

Salary (hourly rate): from $36.86 per hour (HEW Level 3) plus 9.5% superannuation.]

Appointment Type: Casual (multiple positions)

Specific Role Enquiries:  Gemma Bennett and Melinda Chadwick, Team Leaders Student Connect at

General Recruitment Enquiries: Jason Abbott, HR Graduate Intern on

Applications Close: Sunday, 20 August 2017 at 11:55pm (AEST)

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.