CRM Administrator

Brisbane, Australia
01 Aug 2017
End of advertisement period
15 Aug 2017
Contract Type
Fixed Term
Full Time

Division of Information Technology Services 

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of Service, Team, Accountability and Results. It comprises three major sections located across the University’s campuses:  Academic Services, Enterprise Support and University Networks. Also located within ITS is the internationally recognised network security group, AusCERT, which provides internet security services throughout Australia and New Zealand.  ITS manages core networks not only for the whole of The University of Queensland but also, on behalf of the Queensland Regional Network Organisation (QRNO), works with Queensland universities to manage access to the national university network (AARNet).   ITS also operates Supercomputers and many of the University’s largest servers.

For further information visit our website 

The role

This position will provide end-to-end application development support at the University with a particular focus on the Customer Experience program.  The CRM Administrator will be required to operate effectively and demonstrate initiative in identifying and implementing opportunities for an improved customer experience.  

The person

To be successful in this role you will have degree or qualifications in computer science, software development or a related area or an equivalent combination of relevant experience and/or education/training. Substantial experience and knowledge in Programming in PHP, JavaScript and HTML is required in addition to working with databases (Oracle preferred). Applicants should also demonstrate strong written and oral communication skills with the ability to express ideas clearly.

The University of Queensland values diversity and inclusion.

Applications are particularly encouraged from Aboriginal and Torres Strait Islander peoples.

For further information please contact our Australian Indigenous Employment Coordinator at:  

Applications are also encouraged from women.

This role is a full-time position; however flexible working arrangements may be negotiated.


This is a full-time, fixed term appointment at HEW Level 5 for 12 months. The remuneration package will be in the range $64,597.80 - $72,348.95 p.a., plus employer superannuation contributions of up to 00% (total package will be in the range $75,579.42 - $84,648.27 p.a.).

Position Description

Download File PD_CRM Administrator.pdf


To discuss this role please contact Mr Andrew Forbes, Manager – CRM and Records Management on +61 7 3346 1382 or

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

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