CRM/KM Functional Analyst

Wollongong, Australia
28 Jul 2017
End of advertisement period
14 Aug 2017
Contract Type
Full Time


The University of Wollongong (UOW) has an outstanding reputation for its learning environments covering a broad range of disciplines across a network of domestic and international campuses. As the second largest employer in the Wollongong region contributing over $1.6 billion to the regional economy, UOW demonstrates a strong, connected and valuable presence in the community, and also at a national and international level.

The Student Services Division within the Chief Administration Officer is committed to high quality service delivery for all stakeholders and is a significant contributor to the achievement of key performance indicators in student recruitment, retention, satisfaction and completion.

The CRM/KM Functional Analyst role will be located in Wollongong and form part of a dynamic cross functional team incorporating key staff from Student Services Division, Information Management and Technology Services and our external implementation partners.

The role will be a full time continuing appointment and be involved in the implementation and ongoing support and management of a student-centric Customer Relationship Management System. The position will work with staff across faculties and divisions to gather business requirements, configure new CRM functionality and support business units in aligning processes for adoption and ongoing optimisation to deliver business value.

The successful candidate will have strong communication skills to be able to work across both business and technical staff and functions. They will also have a strong work ethic and high attention to detail to ensure that systems satisfy complex business needs across multinational campuses.

You will be prompted to respond to a selection criteria as part of the online application process. For further information about this position, please contact Theresa Hoynes, Director, Student Services Division on + 61 2 4221 3209.

Primary Location: Australia-New South Wales-Wollongong
Employee Status: Permanent/Continuing
Schedule: Full-time
Closing Date: 14/08/2017, 9:59:00 PM
Salary Details: Level 8/9: $95,760 - $119,046 + 17% Superannuation
Reference Number: 170815
HR Contact: Hayley Donoghue
Contact Email:

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