Tracking Code 4854/G2117
Train customers on the use of equipment and software as well as in the efficacy of system reports. Address all client inquiries and visit with clients as required to define specifications, outline project plan, inventory equipment, modify configurations, spec out solutions, provide training and financial consulting and most importantly satisfy the customer and exceed their expectations. Manage fulfillment processes utilizing Pinnacle system that is a full service telecom specific ERP-like system. manage and maintain VOIP system using Cisco Call manager. Train on these various interfaces and the higher level personnel can perform more function, operate within the system under the interface, understand inter-connectedness, and apply best practices to solutions that meet customer needs. Consult with departments assisting them with telecommunications issues and incidents and provide expertise for particular projects. Focus on the needs and not the technology and work to find solutions that are efficient and affordable.
Requires: B.A./B.S, or equivalent, excellent customer service skills and three to five years of related experience. Experience with Cisco VOIP equipment, Cisco call center applications and Cisco Call Manager. Proficient in Skype for Business
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular