Indigenous Student Support Advisor

Location
Cairns, Australia
Posted
17 Jul 2017
End of advertisement period
30 Jul 2017
Ref
16088
Contract Type
Permanent
Hours
Full Time

Position Overview

The Indigenous Student Support Advisor provides pastoral care for all Indigenous students undertaking studies at JCU. The incumbent assists Indigenous students to resolve personal challenges that may threaten their ability to stay in study.

The Indigenous Student Support Advisor is a key point of contact for all Indigenous students for the duration of their courses, and will provide ongoing mentoring, advice, advocacy, and referrals where required to other support services.

Office of the Senior Deputy Vice Chancellor

The Senior Deputy Vice Chancellor (SDVC) has responsibility for the Academic Divisions, the Division of Research and Innovation, and Australian Aboriginal and Torres Strait Islander affairs at the executive level. The SDVC is the standing deputy to the Vice Chancellor. As the senior officer in the Division of Research and Innovation, the SDVC is responsible for developing and implementing research policy and providing leadership in research. This involves promoting collaboration with Government, industry, publicly funded research agencies and universities.

Australian Aboriginal and Torres Strait Islander Centre

In collaboration with the University’s divisions, colleges and directorates the Australian Aboriginal and Torres Strait Islander Centre will provide a whole of university approach to our engagement with Australian Aboriginal and Torres Strait Islander students, staff and communities.

The Centre will provide leadership and co-ordination around student support, employment opportunities, curriculum and research relating to Australian Aboriginal and Torres Strait Islander people and community events. It will also be a place where Australian Aboriginal and Torres Strait Islander students, staff and community feel safe and respected.

A core pillar of the Centre’s work will be the development of an integrated framework to support Australian Aboriginal and Torres Strait Islander students by raising their aspiration to attend university, developing pathways and transition to university, supporting them through their course of study assisting with career planning upon graduation and maintaining contact with alumni. Through this approach we aim to improve access, participation and success for Australian Aboriginal and Torres Strait Islander students and bring about enduring benefits to their communities.

While the initial focus of the Centre is to consolidate and develop our strengths in Australian Aboriginal and Torres Strait Islander learning, teaching and research within the northern Queensland region, our ambition is to extend the scope and reach to include comparative international studies, with a focus on Indigenous people in the tropics.

Organisational Charts

James Cook University

Office of the Senior Deputy Vice Chancellor

Australian Aboriginal and Torres Strait Islander Centre

Principal Accountabilities

  1. Provide pastoral and personal support to all Indigenous students undertaking higher education studies to ensure they achieve progression and completion rates achieved by other Australian students.
  2. Develop and maintain relationships with internal service providers to provide information on entry pathways to JCU, special admissions processes, degree programs and requirements, and support services for prospective and enrolled students.
  3. Engage all Indigenous students commencing at JCU to understand individual personal and wellbeing support needs, and be a key contact person to them for the duration of their study.
  4. Work in a team environment to gather, interpret and analyse statistical information to monitor and track student progress, and to inform an early intervention strategy, where applicable.
  5. Design effective processes for the case-load management and follow-up of student issues and develop strategies to appropriately respond to formal and informal feedback from students regarding all matters pertaining to the student experience.
  6. Maintain documented records of student support activity for regular review and refinement of Indigenous student support strategies.
  7. Provide informed advice on financial assistance related to the costs of higher education studies (e.g., Centrelink requirements, ABSTUDY entitlements, scholarships, cadetships, internships, accommodation options, etc.)
  8. Assist in the organisation and delivery of the Centre’s Outreach, Pre-entry, Special Admissions, Winter and Orientation programs.
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Australian Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  10. Demonstrate a commitment to the University values.
  11. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.

Descriptors

There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical
Level 6

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Indigenous Student Support Advisor is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Indigenous Student Support Advisor is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Indigenous Student Support Advisor is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Special Conditions

  • This position is a designated position for Australian Aboriginal and Torres Strait Islander people. Where James Cook University is unable to appoint a suitably qualified Australian Aboriginal and Torres Strait Islander person a non-Indigenous employee may be appointed for a two-year fixed-term period until an Australian Aboriginal and/or Torres Strait Islander person can be recruited or transferred to the position.
  • A current working with children ‘Blue Card’ is a requirement of this position.

Selection Criteria

Selection and appointments will be assessed against selection criteria.

Essential

  1. Degree qualification with subsequent relevant experience; or an equivalent combination of relevant experience and/or education and/or training
  2. Demonstrated understanding of the challenges Indigenous students encounter in higher education studies, and a thorough knowledge of requirements and pre-requisites for degree programs
  3. Knowledge and understanding of legislation, policies, and other government assistance that apply to Indigenous students in the higher education sector and particularly to the JCU environment.
  4. Demonstrated ability to access, manipulate, analyse and act on student records data, and knowledge of ethics and legal requirements pertaining to the use of student data.
  5. Strong administrative and record keeping skills with ability to complete duties using a range of different software packages, including Microsoft Office suite.
  6. Well-developed communications skills with a demonstrated ability to collaborate in a small team environment and work effectively with a wide range of stakeholders.

Desirable

  1. Previous experience working in a University environment.