Senior Coordinator, Student Experience

Location
Bundoora, Banyule, Australia
Salary
$81,184 - $89,635 per annum
Posted
20 Apr 2017
End of advertisement period
07 May 2017
Ref
552408
Contract Type
Permanent
Hours
Full Time
  • Support the student lifecycle
  • Full time, continuing role based at the Melbourne (Bundoora) campus
  • $81,184 - $89,635 per annum plus 17% superannuation

About La Trobe

La Trobe University's success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is one of Australia's research leaders, and the largest provider of higher education to regional Victoria. La Trobe University turns 50 in 2017, and over the half century of its existence it has established a reputation as an innovative and accessible university, willing to take risks and take on challenges.  Our teaching and research address some of the most significant issues of our time and we're passionate about driving change through operational excellence to benefit the communities we serve.

About the role

In this role you will provide high quality customer service across campuses while coordinating and supervising the provision of first point of contact enquiry resolution and referral services to clients, particularly students. You will provide support responses to escalated enquiries to ensure successful resolution to complex enquiries and monitor response quality. Contribute to the development and maintenance of a knowledge database. You will also liaise with relevant staff to ensure the sharing of relevant information.

Skills & Experience

To be considered for this role you will have completed an undergraduate degree with at least 4 years' experience; or an equivalent alternate combination of relevant knowledge, training and/or experience. You will possess strong skills in evaluation and the interpretation of data along with strong interpersonal, organisational, problem solving, self-motivation, leadership, management and personal management skills.  The ability to gain an understanding of administrative and academic policies is essential. You will also possess strong communication skills.    

Benefits

Please click on this link for a full list of Benefits http://www.latrobe.edu.au/jobs/working/benefits

How to Apply

Closing date:  11pm Sunday 7th May 2017

Position Enquiries: Mitul Bhargava, Manager Student Experience   TEL: (03) 9479 1046

This position is open to people with a valid full-time working visa.

Please address Key Selection Criteria and attach these with your application.

Please scroll down to apply.

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La Trobe University is an Equal Opportunity Employer.

For further enquiries on how to apply for this role, please contact Senior Recruitment Business Partner  Justin Bolton on (03) 9479 1073