Student Adviser

Location
Joondalup, Perth, Australia
Salary
$61,613 to $65,829
Posted
19 Apr 2017
End of advertisement period
26 Apr 2017
Ref
101/2017
Contract Type
Fixed Term, Permanent
Hours
Part Time

STUDENT SERVICES CENTRE
ECU CONTACT CENTRE
JOONDALUP CAMPUS
$61,613 to $65,829 pro-rata (HEW 4)
Part-time, ongoing x 1 (30% plus additional hours)
Part-time, fixed Term x 2 (30% plus additional hours)

Overview

We are looking for an experienced customer service star to join the Student Adviser team. The ECU Contact Centre is the first point of contact for phone and online enquiries providing efficient, accurate and solution-focussed information to students. The position is based at the Joondalup Campus however, you may be required to operate at Mt Lawley Campus on rostered rotation.

In this dynamic role you will be responsible for the delivery of excellent customer focused enquiry services. This is a busy and varied role in an energetic and supportive team.

To be successful in this role you must have:

  • Excellent customer service and communication skills
  • Strong data entry skills
  • Computer proficiency
  • A polished, professional phone manner
  • Demonstrated ability to work as part of a team

The ideal candidate will have previous contact centre experience with the demonstrated ability to handle high volumes of phone/online enquiries.
All ECU employees also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

This is a part-time role with the hours of work during non-peak periods equating to 11.25 hours per week (split across 2 days).  However, in peak periods, you must be available full time (37.5 hours per week).

For 2017, the full-time dates have been set as follows:

  • 17 July to 4 August (3 weeks)
  • 27 November to 1 December (1 week)
  • 11 December to 22 December (2 weeks)

Benefits & Remuneration

These part-time, fixed term or ongoing positions attract remuneration of $61,613 to $65,829 (pro rata) plus the University superannuation contribution.

ECU supports a work/life balance for staff.  Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

For information on the benefits of working at ECU, please visit our Future Staff website.

Contact

Interested applicants are encouraged to call Kylie Lehmann on 6304 2000 (Mon to Fri 9am to 4.30pm) for more information.

How to apply

Please upload your CV along with a statement addressing the following experience and capabilities from the Position Description (max 1 page):

  • Experience: Provision of customer focussed information services and administrative support tasks;
  • Customer Service;
  • Interpersonal Skills;
  • Computer Literacy;
  • Resolving Problems.

Closing Date

Applications close on Wednesday 26 April, 2017 at 9.30pm WST.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific group