Client Services Officer

Hobart, Australia
$59,137 to $ 63,569
11 Apr 2017
End of advertisement period
26 Apr 2017
Contract Type
Full Time

The University is currently seeking a Client Services Officer to work within the Student Services and Information Centre (SSIC) which provides a 'one stop shop' for all students, integrating the services provided to domestic and international student cohorts and incorporating a wide range of student administration and support service functions, including the Library’s frontline Client Services operating online and via a physical presence in eight locations across four campuses.

In the role you will:

  • Provide a welcoming environment and respond professionally and effectively to general and more complex student enquiries.
  • Manage a designated day to day Library or SSIC location including having the responsibility for rostering front and back-of-house work over a range of opening hours.
  • Use information-seeking and retrieval skills to assist clients, both on and off campus, to access the information and services they need.
  • Train, coordinate, guide and monitor; continuing, fixed-term and casual Client Service Assistants, to ensure a consistent quality of service across all service points and authorise leave applications and shift allowance claims for fixed term and continuing Client Services Assistant.
  • Undertake key SSIC activities including taking incoming calls, administration support, coordination of ID cards, administration of payments and financial reporting.

You will be employed on a full-time ongoing basis.

To be considered, you will have:

  • Completion of at least a Certificate III in Administration with extensive relevant work experience, or completion of the Library/Information Services Diploma with relevant experience.
  • Demonstrated experience and ability to operate a service point, with a commitment to providing a high level of customer service, preferably within a tertiary education institution or similar organisation.
  • Excellent web-based skills, and experience in using and retrieving information from: library applications and systems, CRMs, email, internet, spreadsheet, database and desktop publishing software, and a basic understanding of IT issues that affect students and staff.
  • Excellent verbal, written and interpersonal skills, and the ability to communicate effectively and professionally with a diverse range of people and organisations.
  • Proven high level problem solving skills, and an ability to use discretion, initiative and judgement, particularly when dealing with matters of a confidential nature.

Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $74,376 comprising base salary within the range of $59,137 to $ 63,569 plus 17% superannuation.

For further information about this position please contact Kay Hughes, Senior Library Officer, / 03 6226-2221.

**Please note, your application must as a minimum include your resume, a cover letter and your responses to the position/selection criteria. The position description for this role is available on the University of Tasmania website.

Applications close Wednesday, 26 April 2017.