Access Control Manager

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Salary
$4,996 - $6,050
Posted
10 Apr 2017
End of advertisement period
24 Apr 2017
Ref
43842
Contract Type
Permanent
Hours
Full Time

Position Summary

This position is a program supervisor over a major segment of the Housing Operations Management organization consisting of a multi trades workforce. This position is responsible for developing short term and long term tactical work plans by controlling the human, material and fiscal resources within the work unit. Position manages, distributes and oversees the daily work requirements for the Access Control and Key Desk staff.

This position is responsible for developing and managing a ‘One Stop Shopping’ model as it relates to the increased access control, key management and video monitoring system responsibilities. Responsible for managing, producing and providing access control tools (keys and cards) to authorized customers. Responsible for program management, policy enforcement and problem resolution related to reported access control issues.

This is a position that has become more technical in nature due to the additional responsibilities around the management of the access control systems, video management program and building out their piece of a future ‘One Stop’ service model for HDS access and video requests. This LTCI position will allow for greater continuity of service and delivery and increased customer satisfaction.

Responsibilities for this position involve independent interpretation and problem solving around existing policies, meeting with customers to advise them of options, exploring requests around carding and access control services. They are also involved in finding solutions, seeking cooperation and guiding others about specific complex policy and procedural problems. Results of independent decisions and judgements are critical and often have an effect to life and safety issues facing our customers and the department. Position will continue to develop, maintain vital relationships with on campus partners such as ACNS, CSUPD and Facilities Management. This position will assist in the selection of new access control systems for HDS which may include developing specifications and/or partnering with other areas of campus including Facilities Management.

Minimum Qualifications

Four years’ experience in one of the labor trades or crafts appropriate to the work assignment and two years of supervision related to the work assignment.

Substitutions

Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Six+ years of multi trade supervisory experience of which included performance planning, reviews, and appraisals
  • Knowledge of Access Control Systems
  • Knowledge of Key Management Systems
  • Demonstrated experience with software and components
  • Certifications, licenses or advanced coursework in a trade specific area
  • Ability to identifying and recommending process improvements
  • Strong customer service skills
  • Experience preferred within an educational institution
  • Excellent verbal, written, and persuasive communication
  • Understanding and support of employee development opportunities
  • Ability to critically think through issues and make effective decisions
  • Understanding of the impact of ones position on others, including subordinate staff and peers
  • Ability to manage and take ownership of all aspects of supervision from being organized to staff support and engagement
  • Ability to build trust and build a high functioning team
  • Ability to lead change and create buy-in for stated objectives
  • Ability to effectively work with staff ans residents from diverse backgrounds and create a supportive environment for inclusion
  • Knowledge to coordinate and direct the scheduling of numerous activities and personnel
  • Knowledge to interpret construction documents and drawings to ensure compliance with facility requirements and to direct the work of tradespeople
  • Basis knowledge of occupational hazards and safety precautions related to maintenance and custodial operations
  • Basic knowledge of principles and practices of administrative management including budgeting, planning, and cost analysis

Essential Job Duties

Job Duty Category

Supervisory

Duty/Responsibility

  • Complete performance plans, reviews, and appraisals for subordinate staff.
  • Establish performance expectations and monitor quality control of assigned tasks on a daily, weekly, monthly, yearly basis.
  • Establish work schedules, authorize and approve electronic time cards, review and authorize overtime as necessary.
  • Maintain signature authority for staff use of sick, annual, compensatory, or other forms of leave per rules and regulations.
  • Function as the unit supervisor of multi-trade work units.
  • Mediate dispute resolution, address step on grievances.
  • Write procedures and specifications related to daily business of Access Control.
  • Schedule on-call duties to assist Access Control in responding to after hour support calls.
  • Develop short term and long term tactical plans for the access control and security of HDS buildings, facilities, and grounds. These areas include audio/visual partnerships, doors, access and egress points, surveillance cameras, camera footage review, partnership in wire pulling and certification, repair and/or replacement projects, support of maintenance operations, support of mechanical, electrical, alarm systems and finishes for the upkeep and presentation of department facilities.
  • Short term and long term tactical planning processes includes: evaluating current and future operating systems and components, preparing labor, material, schedule estimates involving unit resources and subcontracted labor, life cycle analysis, evaluation of alternative components and emergency planning.
  • Vendor request for service and product received oversight for sign requests.
  • Other duties as assigned to meet the needs of the department.

Percentage Of Time

40

Job Duty Category

Access Control Key Desk

Duty/Responsibility

  • Manage key desk operations for Housing and Dining Services (HDS) as they relate to Access and Video Services.
  • Oversee new and revised policies and procedures to ensure they are up to date.
  • Responsible for training student staff to assist customers needing access control assistance.
  • Handle customer questions and issues that student staff are unable to assist with or address, ensuring requests and problems are handled in a professional timely manner.
  • Act as backup for the key desk when they Technician III is not available.
  • Manage, supervise, and coordinate hard key, card key, and key cabinet requirements for academic and summer operations.
  • Check keys to make sure they function properly, prepare key tags for proper identification.
  • Coordinate inventory of key cabinets after conference season for missing keys.
  • Create associated lock changes related to missing keys and prepares key cabinets for off season storage.
  • Determine key auditing frequencies and procedures.

Percentage Of Time

10

Job Duty Category

Access Control

Duty/Responsibility

  • Consult with Associate Director to develop policies and procedures for how best to assist in customers requesting online access.
  • Investigate and clarify reasons for requested access and documents reasons for granting access control authorization requests.
  • Provide access requests by reviewing, interrupting, and analyzing current policy in the light of unforeseen circumstance.
  • Technical liaison regarding Access Control for the department.
  • Access control troubleshooting and create instructions for staff members regarding proper access control policies and procedures for the campus and department.

Percentage Of Time

10

Job Duty Category

Video Monitoring Service Support

Duty/Responsibility

  • Oversee all internal HDS requests from the department for video footage request.
  • Clarify and counsel departmental staff regarding policies and procedures related to viewing video footage.
  • Oversee the access control, surveillance camera installs, and maintenance.
  • Coordinate safety and environmental reviews of proposed work for possible known/unknown conditions.
  • Provide input into processes or task and provide estimates and schedules.
  • Provide written and verbal estimates of material usage, labor demands, and other resources necessary to complete assigned tasks.
  • Perform site inspections of work in progress to ensure compliance with plans, specifications, and written/verbal instruction.
  • Access a variety of spaces, including but not limited to: basements, tunnels, crawl spaces, attics, chases, and roofs using stairs, ladders, lifts, scaffolds, and other means to perform site condition analysis and inspection.

Percentage Of Time

10

Job Duty Category

Fiscal Administrative

Duty/Responsibility

  • Provide written reports, project cost estimates and other detailed analysis in a variety of electronic formats such as MS Word, Excel and PowerPoint.
  • Utilize departmental software.
  • Develop annual unit operating budgets and business plans.
  • Responsible for cost control within the work unit.
  • Provide first level authority authorizing contractor payments based on established schedule of values.
  • Direct payment requests to higher approving authority as necessary.
  • Meet with internal and external customers, clients and Operations Management staff as well as vendors and materials suppliers to explain and review services, maintenance needs, scopes of proposed work, future projects and initiatives.
  • Coordinate meetings and provide written documentation of discussions.
  • Provide input to the department for major repair and replacement of areas within the buildings, access control, cameras, projects and related areas, as well as capital requests for inclusion in short and long term tactical and strategic planning process.

Percentage Of Time

10

Job Duty Category

Safety and Training

Duty/Responsibility

  • Maintain assigned and or pool vehicles, tools, equipment and materials in a professional manner to promote safe and efficient completion of tasks.
  • Hold regular safety meetings and ensures staff attends required departmental training and necessary technical training to efficiently perform assigned tasks.

Percentage Of Time

5

Job Duty Category

Mechanical/Electronic Lock and Access Control Technical Support and Projects

Duty/Responsibility

  • Oversee and/or performs installation, repair, calibration, documentation, and maintenance of electronic security systems including card access control, readers, control panels, wiring, cameras, recorders, multiplexers, quads, monitors, intrusion detectors, switches and contacts.
  • Software knowledge to reset and detect problems in the system.
  • Respond to service calls as well as supports ongoing internal and capital construction projects.
  • Oversee and/or performs locksmithing by installation, repair, rework and maintenance of all door security hardware including magnetic locks, electronic strikes, electro-mechanical locks, pneumatic door operator and their controls, panic exit devices and standard locking hardware. Re-key cylinders and make keys, issue, enter, and track key issuance for housing and dining by assigning keys, securing proper authorization paperwork and inputting information in database.
  • Oversee and/or prepares cylinders for all lock changes and cylinder rotations. Fabricates, brushes, and stamps keys for identification and inventory. Repairs lock cylinders and maintains inventory of spare cylinders ensuring that rotation cylinders are always on hand prior to lock change requests being initiated. Updates applicable database(s) to ensure current data is recorded for all changes relating to newly created keys, keyways and lock bittings.
  • Oversee and/or completes HDS work orders and requests related to cutting new and replacement keys, lock changes, rekeying lock cylinders and performing minor repairs to locks and key cylinders. Utilizing the departments TMA database system, this position monitors all open work orders within Access Services for (6) FTE positions, charges out all inventory parts used against the appropriate work order(s) and ensures that work orders are closed out or referred to other trades in a timely manner.
  • Oversee and/or prepares invoices for suggested charges to partners within HDS.

Percentage Of Time

15

Application Details

Special Instructions to Applicants

APPLICATION INSTRUCTIONS AND INFORMATION

  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

INCOMPLETE APPLICATIONS

  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.

RESUMES

  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.

NOTES

  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from humanresources@colostate.edu. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu

DEPARTMENT CONTACT INFORMATION

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Shift Work - This position may required to work extended shift hours and or a modified swing shift to meet departmental staffing requirements., On-call Status - Weekend coverage, emergencies

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.